On your customer support resume, include your experience assisting customers with technical or product-related inquiries, resolving customer complaints, and providing excellent customer service. Highlight your communication skills, ability to work under pressure, and knowledge of customer service software and technologies. Emphasize any certifications or training programs you've completed related to customer support.

An effective customer support professional should have excellent communication skills, be patient and empathetic towards customers, and have the ability to problem solve and find creative solutions. Additionally, they should have strong technical knowledge and an ability to multitask in a fast-paced environment. Good customer support representatives also stay calm and composed even in high-pressure situations.

A career path as a Customer Support professional can involve starting as a support representative and gradually moving up to a team lead or supervisor role, managing a group of support agents. Advancement opportunities may also include transitioning into related fields such as quality assurance, customer experience, or product management. As a customer support professional, one should be able to demonstrate strong communication, problem-solving, and organizational skills, as well as a deep understanding of the company's products and services.