Include key responsibilities and accomplishments in your past customer support roles, highlighting leadership and team management skills, experience in improving support processes and customer satisfaction, and ability to communicate effectively with both team members and customers. Emphasize your technical knowledge and proficiency in using support software, as well as any relevant certifications and training. Showcase examples of your problem-solving skills and ability to handle complex customer issues.

An effective Customer Support Team Lead should possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of customer support processes and technologies. They should also be able to motivate and manage a team of customer support representatives, resolve complex customer issues, and consistently provide high-quality support. Additionally, they should have the ability to analyze customer data and feedback to identify areas for improvement, implement new processes and procedures, and drive customer satisfaction.

As a Customer Support Team Lead, one can expect to advance from a customer support role, managing and overseeing a team of customer support agents, leading process improvements and project initiatives, developing team training programs, and continuously improving the overall customer support experience. This role may also involve working with other departments such as product, sales, and engineering to ensure customer needs are being met. This can lead to opportunities for further leadership roles in customer support or other areas of the company.