Description

We are looking for an experienced and organized Account Manager to join Rezi. As an Account Manager, you will be responsible for managing customer relationships and ensuring customer satisfaction. You will be the main point of contact for customers, providing them with advice and guidance on how to use our products. To be successful in this role, you should have excellent customer service, account management, and CRM skills. You should be able to identify customer needs and help them make the best use of our products. Ultimately, you will help us build strong relationships with customers and ensure they remain satisfied.

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Responsibilities

• As an Account Manager at Rezi, responsible for building and maintaining relationships with existing clients and new customers

• Seek out new opportunities and develop a deep understanding of customer needs in order to identify cross-selling and up-selling opportunities

• Develop and maintain a portfolio of accounts and strategically grow business by understanding customer needs and trends

• Track and analyze customer data to identify opportunities for improvement and identify areas of potential revenue growth

• Proactively follow up with customers to ensure satisfaction and ensure that customer issues are resolved quickly and efficiently

• Develop and implement sales strategies to meet customer expectations, maximize customer satisfaction and meet sales goals

• Monitor market trends and develop strategies to stay ahead of competitors and capture new business

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Requirements

• 5+ years of experience in customer relationship management and/or account management.

• Experience in the software/IT industry and familiarity with the SaaS business model.

• Ability to identify customer needs, provide solutions and build relationships.

• Strong interpersonal, communication, and presentation skills with the ability to influence and negotiate.

• Proven ability to manage multiple projects with strong attention to detail.

• Proven ability to manage customer expectations, understand customer requirements and business needs.

• Ability to analyze data and create reports to identify trends and make recommendations.

• Ability to work effectively in both a team environment and independently.

• Proficiency in MS Office Suite and Salesforce or similar CRM.

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Description

We are looking for a talented and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing customer relationships, providing exceptional customer service and support, and monitoring and analyzing customer data. You should have a deep understanding of the customer experience and be able to develop and implement strategies for managing customer accounts. You will also be expected to use customer relationship management (CRM) software to track customer interactions and sales. You should have excellent communication and interpersonal skills, as well as the ability to build relationships with customers. To be successful in this role, you should have extensive experience in account management, customer service, and CRM.

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Responsibilities

• As an Account Manager at Rezi, responsible for managing client relationships and ensure that customer satisfaction is maintained

• Develop and execute account growth plans to ensure customer retention and loyalty

• Develop long-term relationships with key accounts and strategic partners

• Primary point of contact for customer inquiries, escalations, and troubleshooting

• Negotiate contracts and ensure that all customer commitments are met

• Analyze customer data to identify opportunities for increased customer value

• Collaborate with other departments such as Sales, Engineering, and Product to ensure customer success

• Monitor and analyze customer usage, feedback, and success metrics

• Develop and implement strategies to optimize customer experience and engagement

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Requirements

• 5+ years of experience in Account Management or related field.

• Proven track record of developing strong customer relationships, successfully negotiating complex contracts and agreements, and delivering value to customers.

• Strong written and verbal communication skills, with the ability to effectively communicate with customers, management and other stakeholders.

• Proven ability to drive customer success and satisfaction.

• Demonstrated ability to think strategically and holistically about customer relationships and the overall business.

• Ability to develop and execute account plans, as well as manage customer expectations and deliverables.

• Ability to build and maintain strong relationships with customers.

• Ability to develop and manage key performance metrics for accounts.

• Ability to identify and capitalize on upsell and cross-sell opportunities.

• Ability to manage multiple accounts and strategically prioritize customer needs.

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