Description

We are looking for a Call Center Agent to handle customer inquiries and complaints with patience, empathy, and attention to detail. As a Call Center Agent, you will be responsible for answering incoming calls from customers, providing accurate information, and resolving customer issues. You should have excellent communication and listening skills and a professional attitude. Additionally, you should be patient, empathetic, and have strong attention to detail to ensure customer satisfaction. Ultimately, you will provide our customers with a positive experience.

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Responsibilities

• As a Call Center Agent at Rezi, responsible for acting as a customer service representative and providing support to customers

• Respond to customer inquiries via telephone, email, and other forms of communication in a timely and professional manner

• Identify customer needs, clarify information, research every issue and provide solutions

• Accurately document customer interactions and transactions in the customer relationship management system

• Utilize problem-solving skills and product knowledge to resolve customer complaints

• Follow up with customers to ensure their issues are resolved and that their expectations are met

• Maintain up-to-date knowledge of company products, services, and policies

• Stay current with system information, changes, and updates

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Requirements

• 1+ years of customer service experience in a call center environment.

• Proven ability to effectively manage customer service issues in a professional and timely manner.

• Excellent verbal and written communication skills with the ability to respond to customer inquiries in a friendly and courteous manner.

• Proficiency in using a computer, telephone and other customer service related technologies.

• Knowledge of customer service best practices and principles.

• Ability to stay calm and composed in high-pressure situations.

• Strong problem solving and analytical skills.

• Commitment to providing outstanding customer service.

• Ability to work a flexible schedule, including evenings and weekends, as needed.

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Description

We are looking for a talented and friendly Call Center Agent to join our growing team. As a Call Center Agent, you will be responsible for providing exceptional customer service and technical support to our customers. You will answer inquiries, troubleshoot customer issues, and handle customer complaints. To be successful in this role, you should possess excellent communication and interpersonal skills, have high levels of patience, empathy, and attention to detail. You should also have a strong understanding of our products and services, and be able to resolve customer issues quickly and efficiently. Ultimately, you will ensure our customers have a pleasant and satisfactory experience every time they contact us.

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Responsibilities

• As a Call Center Agent at Rezi, responsible for providing excellent customer service while answering customer inquiries via phone, email and other channels

• Take incoming customer calls and respond to customer inquiries in a professional and courteous manner

• Troubleshoot customer issues, provide technical assistance and escalate complex customer problems to senior staff members

• Provide knowledgeable and accurate information regarding product and service offerings

• Accurately document customer interactions, including customer account information, notes and actions taken

• Utilize customer service software and databases to provide timely, accurate customer service

• Maintain customer satisfaction by proactively following up on customer inquiries and ensuring customer expectations are met

• Follow up on customer inquiries and escalate to appropriate personnel when necessary

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Requirements

• Minimum 1 year of experience in customer service/call center environment

• Excellent verbal, written and interpersonal communication skills

• Proficient in Microsoft Office suite and other customer relationship management software

• Knowledge of customer service principles and practices

• Ability to multitask and handle multiple customer inquiries

• Ability to handle stressful situations professionally

• Ability to work independently and as part of a team

• Ability to stay organized and prioritize tasks

• Ability to listen to and understand customer needs

• Ability to build customer relationships and provide exceptional customer service

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