We are looking for a Call Center Agent to handle customer inquiries and complaints with patience, empathy, and attention to detail. As a Call Center Agent, you will be responsible for answering incoming calls from customers, providing accurate information, and resolving customer issues. You should have excellent communication and listening skills and a professional attitude. Additionally, you should be patient, empathetic, and have strong attention to detail to ensure customer satisfaction. Ultimately, you will provide our customers with a positive experience.
• As a Call Center Agent at Rezi, responsible for acting as a customer service representative and providing support to customers
• Respond to customer inquiries via telephone, email, and other forms of communication in a timely and professional manner
• Identify customer needs, clarify information, research every issue and provide solutions
• Accurately document customer interactions and transactions in the customer relationship management system
• Utilize problem-solving skills and product knowledge to resolve customer complaints
• Follow up with customers to ensure their issues are resolved and that their expectations are met
• Maintain up-to-date knowledge of company products, services, and policies
• Stay current with system information, changes, and updates
• 1+ years of customer service experience in a call center environment.
• Proven ability to effectively manage customer service issues in a professional and timely manner.
• Excellent verbal and written communication skills with the ability to respond to customer inquiries in a friendly and courteous manner.
• Proficiency in using a computer, telephone and other customer service related technologies.
• Knowledge of customer service best practices and principles.
• Ability to stay calm and composed in high-pressure situations.
• Strong problem solving and analytical skills.
• Commitment to providing outstanding customer service.
• Ability to work a flexible schedule, including evenings and weekends, as needed.