Description

We are looking for an experienced and organized Community Manager to manage and grow our online presence and community. As a Community Manager, you'll be responsible for maintaining customer relationships and creating a sense of community among our customers. You will be in charge of developing and executing strategic communication plans that promote our brand and products, engaging with customers on social media, creating engaging content, and managing our online presence. To be successful in this role, you should have excellent communication skills, the ability to plan strategically, design graphics and branding materials, and a passion for connecting with customers. Ultimately, you will be responsible for helping to create an active and engaged community of customers by providing valuable customer feedback and insights.

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Responsibilities

• As a Community Manager at Rezi, responsible for managing, developing and growing our online community

• Develop and manage community programs, activities, and initiatives to engage and build relationships with members

• Create and moderate content within the community, respond to customer inquiries and concerns, and facilitate conversations

• Monitor community activity and feedback, identify areas of improvement and suggest solutions

• Analyze and report community metrics, identify trends and opportunities, and develop recommendations

• Collaborate with cross-functional teams to ensure customer needs are being met, and develop new initiatives to drive engagement and loyalty

• Stay up to date with industry trends, best practices and technologies, and identify opportunities to improve the user experience

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Requirements

• 5+ years of experience in community management or a related field.

• Proven track record of developing and managing successful communities.

• Expertise in social media management, content creation, and engagement techniques.

• Knowledge of marketing techniques and strategies to promote community activities.

• Outstanding communication, interpersonal, and customer service skills.

• Ability to lead and coordinate multiple projects simultaneously.

• Excellent organizational and problem-solving skills.

• Proficient in the use of various social media platforms, CRM software, and analytics tools.

• Self-motivated with a positive attitude and the ability to thrive in a fast-paced environment.

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Description

We are looking for an experienced Community Manager to join our team at Rezi. As a Community Manager, you will be responsible for developing, executing, and managing our social media strategy, as well as driving customer engagement and loyalty. To be successful in this role, you should have excellent communication and planning skills with a passion for the industry. You must also have experience with graphics and design to create engaging content.Your duties will include developing, executing, and monitoring our social media campaigns, curating content for our various platforms, responding to customer inquiries, and building relationships with our followers. You will also need to assess our performance and develop strategies to improve our reach, engagement, and brand loyalty. You should be highly organized and have experience with analytics tools to measure the success of our campaigns. Ultimately, you should be able to grow our customer base and ensure our brand is represented positively.

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Responsibilities

• As a Community Manager at Rezi, responsible for developing and executing strategies to build and maintain the Rezi brand’s presence in the online and offline communities

• Manage online conversations with customers and other stakeholders to ensure a positive reputation and brand identity

• Monitor community conversations, analyze trends, and identify opportunities to engage with key influencers

• Interact with customers, partners, and other stakeholders to build relationships and provide support

• Develop and execute campaigns to drive engagement, brand awareness, and user adoption

• Track, analyze, and report on key performance metrics to measure the success of community initiatives

• Create content and develop campaigns to increase the visibility of the Rezi brand on social media and other channels

• Work with internal teams to develop and implement community programs and initiatives

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Requirements

• 3+ years of experience in community management and/or customer service.

• Demonstrated ability to create and manage communities and customer relationships.

• Excellent verbal and written communication skills.

• Demonstrated understanding of the principles of customer service, social media, and community engagement.

• Proven track record of developing and executing successful online community engagement strategies.

• Experience with customer service platforms and tools (e.g. Salesforce, Zendesk, Intercom, etc.).

• Ability to manage multiple projects and tasks simultaneously in a fast-paced environment.

• Knowledge of content management systems (CMS) and website analytics tools.

• Understanding of customer segmentation, customer experience, and customer journey mapping.

• Ability to work independently, think creatively, and be a self-starter.

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