Description

We are looking for a Customer Service Representative to join our team at Rezi. The ideal candidate will have excellent communication and customer service skills, with experience in Point of Sale (POS) systems, Data Entry, and making sales calls. The successful candidate will be responsible for answering customer inquiries, managing customer relationships, and providing technical assistance. You will also be responsible for processing customer orders, updating customer accounts, and identifying opportunities to increase customer satisfaction.You should be comfortable working with a variety of software and have a high level of accuracy in data entry. Excellent interpersonal and communication skills are essential to ensure customers have a positive experience. Ultimately, you will be responsible for ensuring customer satisfaction and loyalty.

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Responsibilities

• As a Customer Service representative at Rezi, responsible for providing excellent customer service to our customers in a timely and efficient manner

• Answer customer inquiries via phone, email, and online chat

• Troubleshoot customer issues and provide timely solutions

• Maintain customer records in the CRM system

• Liaise with internal teams to resolve customer inquiries and complaints

• Develop and maintain a thorough knowledge of all Rezi products and services

• Provide recommendations to customers on how to best utilize Rezi products and services

• Assist in developing customer service processes and procedures for the team

• Ensure customer satisfaction by providing timely and accurate responses to customer inquiries and feedback

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Requirements

• 5+ years of experience providing customer service in a fast-paced environment.

• Proven track record of excellent customer service and the ability to resolve customer issues and complaints quickly and effectively.

• Ability to effectively and efficiently manage customer inquiries, requests, and feedback.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

• Ability to work independently as well as part of a team.

• Proficient in Microsoft Office and other customer service software programs.

• Ability to multi-task, prioritize, and manage time efficiently.

• Knowledgeable and comfortable working with a variety of customer service tools, systems and processes.

• Willingness to go the extra mile to ensure customer satisfaction.

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Description

We are looking for an experienced and organized Customer Service Representative to join our team. You will be responsible for responding to customer inquiries, providing product and service information, and resolving complaints. You should be able to manage customer relationships in a professional manner, ensuring repeat business and customer satisfaction. To be successful in this role, you should have excellent communication skills, be able to multitask and have experience with Point of Sale (POS) systems and data entry. Additionally, you should have some knowledge of sales and be comfortable making sales calls. Ultimately, you will work to build and maintain relationships with our customers, providing them with the best possible service.

Responsibilities

• As a Customer Service at Rezi, responsible for providing timely and accurate customer service to internal and external customers

• Handle customer inquiries and complaints via phone, email, and other channels as needed

• Troubleshoot customer issues and provide solutions, escalations to appropriate teams as needed

• Utilize customer feedback and insights to develop strategies to improve customer experience

• Keep accurate records of customer interactions, update customer information in customer service database

• Work with other departments to ensure customer satisfaction and resolve customer issues

• Monitor customer service metrics and strive to improve customer service quality and efficiency

• Demonstrate customer service excellence by following company policies and procedures

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Requirements

• 5+ years of experience in customer service, preferably with a focus on technical support.

• Proven experience in customer relationship management, customer support and complaint resolution.

• Demonstrated ability to diffuse difficult customer situations and maintain a professional demeanor.

• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

• Ability to multi-task and prioritize tasks in a fast-paced environment.

• Proven track record of problem-solving, and strong analytical and troubleshooting skills.

• Proficient in MS Office and other customer service related software applications.

• Knowledge of CRM systems, automation tools and call center technologies.

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