Customer Service Representative
Job Descriptions
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Customer Service Representative
Description
We are looking for an experienced Customer Service Representative to join our team and help us provide a superior customer experience. As the first point of contact for our customers, you will be responsible for responding to customer inquiries, processing orders and returns, and providing exceptional customer service. You should be comfortable working in a fast-paced environment and have excellent communication and interpersonal skills. To be successful in this role, you should have experience with POS systems, data entry, and making sales calls. Ultimately, you will be the face of our company and ensure customer satisfaction by providing the highest level of customer service.
Responsibilities
• As a customer service representative at Rezi, responsible for providing customer service support to our clients
• Respond to customer inquiries and complaints in a timely and professional manner
• Follow up with customers to ensure their issue has been resolved
• Collect customer feedback and provide recommendations for product and service improvements
• Troubleshoot and resolve customer issues
• Keep records of customer interactions and transactions
• Monitor customer service team performance and provide feedback and training when needed
• Update customer accounts and contact information in the customer service database
• Create and maintain customer service policies and procedures
• Ensure customer satisfaction by providing high-quality customer service
Requirements
• 2+ years of experience in customer service
• Ability to communicate effectively and professionally with customers in person, over the phone and via email
• Strong problem-solving and conflict resolution skills
• Familiarity with customer service software, databases and tools
• Ability to multitask and prioritize tasks effectively
• Excellent listening, verbal and written communication skills
• Ability to stay calm and composed in stressful situations
• Ability to handle customer complaints and inquiries in a professional manner
• Ability to learn and adapt quickly to new technologies and processes
Skills
Customer Service Representative
Description
We are looking for an experienced and customer-focused Customer Service Representative to join our growing team. The successful candidate will be responsible for providing excellent customer service and support, responding to customer inquiries and resolving customer issues in a timely and efficient manner. This position will also involve data entry, operating a point of sale (POS) system, and making outbound sales calls.To be successful in this role, you should have excellent communication and problem-solving skills and the ability to remain calm under pressure. You should also have a working knowledge of POS systems and data entry, as well as the ability to make professional sales calls. Ultimately, you will ensure that customers have a positive experience and leave feeling satisfied.
Responsibilities
• As a Customer Service Representative at Rezi, responsible for providing excellent customer service to our customers
• Respond promptly to customer inquiries and complaints via phone, email and live chat
• Identify customer needs and help customers use specific features
• Update customer information in the customer service database
• Handle and resolve customer complaints
• Follow up with customers to ensure their issues have been resolved
• Provide feedback on the efficiency of the customer service process
• Suggest improvements to the customer service process
• Act as a liaison between customers and Rezi's internal departments
• Remain up-to-date on product and service offerings
Requirements
• 2+ years of experience in customer service
• Demonstrates excellent customer service skills, with the ability to effectively handle customer complaints
• Proven track record of problem-solving, decision-making, and multi-tasking
• Knowledgeable on CRM systems and other customer service tools
• Ability to stay calm and professional when dealing with difficult customers
• Exceptional communication skills, both verbal and written
• Ability to work well in a team setting
• Proficient in Microsoft Office and other software programs
• Committed to providing a high level of customer service at all times
Skills
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