We are looking for an experienced Customer Success Manager to join our team at Rezi. In this role, you will ensure customer satisfaction and maximize customer retention. You will act as a point of contact for customers, providing support and troubleshooting solutions. To be successful in this role, you should have excellent communication, empathy, and relationship-building skills.Your ultimate goal is to ensure our customers are satisfied with our products and services. You will build customer relationships, respond to inquiries, and resolve complaints. You will also provide customers with guidance and information on our products and services. Additionally, you will collaborate with various teams, including sales and customer service, to improve customer satisfaction.
• As a Customer Success Manager at Rezi, responsible for guiding customers towards success and long-term relationships through high-quality customer service and support
• Develop deep understanding of customer needs and provide personalized, tailored solutions
• Work closely with customers to identify and implement strategies that maximize the value of their products
• Serve as the primary point of contact between customers and Rezi, developing strong relationships and building trust
• Collaborate with product and engineering teams to provide feedback on customer needs and product direction
• Track customer success metrics and identify areas of improvement to ensure customer satisfaction
• Analyze customer data to identify patterns, trends, and opportunities to improve customer experience
• 5+ years of experience in customer service or customer success, preferably in a B2B setting.
• Demonstrated ability to build and maintain relationships with customers, understanding customer needs and requirements on a personal level.
• Excellent communication skills (written, verbal, and listening) with the ability to influence customers, build trust and create strong relationships.
• Proven track record of success in customer success, customer service, client relations, account management, or related field.
• Ability to understand and articulate the value proposition of Rezi’s products and services.
• Experience developing and executing customer success plans and strategies, driving customer adoption and engagement.
• Ability to prioritize and manage multiple tasks, while still delivering results.
• A self-starter with a passion to learn and grow in a fast-paced environment.