Job Descriptions

A skilled hostess can contribute to the overall success of a restaurant by providing excellent customer service and ensuring that guests have a positive dining experience. It is important to have a clear and well-written job description to attract the best candidates to this role.

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December 14, 2022


We are looking for an experienced Hostess to join our team at Rezi. The ideal candidate will be a friendly and professional individual with excellent customer service and multitasking skills, who is also able to work well in a team.As a Hostess, you will be responsible for greeting and seating guests, answering phone calls, and providing excellent customer service at all times. You will also be required to manage reservations, take orders, and handle payments. Additionally, you will be responsible for ensuring the cleanliness and tidiness of the restaurant and ensuring that the ambiance is pleasant for guests.To be successful in this role, you should possess excellent communication and interpersonal skills, as well as the ability to multitask and work well in a team environment. You should also be customer-service oriented and able to handle difficult situations with tact and grace.


• As a Hostess at Rezi, responsible for welcoming guests, seating them, and managing the restaurant's reservations and waiting list

• Greet guests as they enter and offer them a warm welcome

• Handle reservations, both over the phone and in-person

• Manage the restaurant's waiting list, ensuring that guests are seated in a timely manner

• Answer questions about the menu and the restaurant in a knowledgeable and friendly manner

• Provide excellent customer service, ensuring that guests are satisfied with their experience

• Respond to any complaints or issues in a professional and courteous manner

• Ensure that the restaurant is clean and organized, and that all guests are treated with respect and courtesy


• Greet guests and provide information regarding the restaurant.

• Assist guests with seating arrangements and answer any questions they may have.

• Ensure that the restaurant is always clean and organized.

• Monitor the restaurant to ensure that all guests are satisfied with their dining experience.

• Assist with taking orders and serve food and beverage items to guests.

• Provide excellent customer service to all guests.

• Manage reservations and waitlists.

• Ensure that all guests are being taken care of in a timely and professional manner.

• Maintain a professional and friendly attitude with all guests at all times.

• Handle customer complaints and resolve any issues in a timely and efficient manner.


Customer Service


December 14, 2022


We are looking for an experienced Hostess to join our team at Rezi. You will be responsible for providing excellent customer service, overseeing table seating and maintaining a clean and organized dining area. The ideal candidate must be able to multitask, work well in a team environment and have excellent customer service skills.As a Hostess, you will greet guests, present menus, answer questions, provide information about our services and take reservations. You will also be responsible for assigning tables to guests, cataloging reservations, seating guests and cleaning and organizing the dining area. To ensure customer satisfaction, you will need to monitor customer feedback, address complaints in a timely manner and take action to ensure guest satisfaction. Ultimately, you will ensure our guests receive a pleasant dining experience.


• As a Hostess at Rezi, responsible for greeting guests, answering phone calls and taking reservations

• Manage the reservation system and ensure that all guests are seated, waited on and attended to in a timely manner

• Monitor wait and service times, and adjust seating and staff levels as necessary

• Ensure the dining room is clean and presentable at all times

• Ensure that all guests are provided with a pleasant dining experience

• Ensure that all guests are welcomed with a friendly and professional attitude

• Liaise with the kitchen staff and monitor food quality

• Interact with guests to ensure their satisfaction with the dining experience

• Follow all health and safety regulations and guidelines


• Previous experience as a hostess in a restaurant or hospitality environment

• Outstanding customer service skills

• Ability to work in a fast-paced environment and handle multiple tasks at once

• Excellent communication and interpersonal skills

• Ability to stand for long periods of time

• Ability to learn quickly and adapt to changes

• Knowledge of restaurant operations and procedures

• Ability to work well under pressure and handle difficult customers

• Ability to work independently and as part of a team

• Knowledge of local health and safety regulations

• Ability to take and follow instructions

• Ability to maintain a positive attitude and be courteous to customers


Customer Service
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