Description

We are looking for an experienced and confident dispute support specialist to join our team at Rezi. As a dispute support specialist, you are responsible for resolving customer issues in a timely manner and ensuring customer satisfaction with our services. To be successful in this role, you should have excellent communication and problem-solving skills, as well as a firm understanding of conflict resolution, fairness, and negotiation. You will be responsible for understanding customer concerns, investigating the issue, and providing an appropriate solution that meets the customer’s needs. Additionally, you will review customer complaints, make recommendations for resolution, and provide updates to customers throughout the dispute resolution process. Ultimately, you will ensure customer satisfaction by providing excellent customer service and timely resolution of disputes.

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Responsibilities

• As a PayPal Dispute Support at Rezi, responsible for providing excellent customer service to our clients while resolving their PayPal disputes in a timely and accurate manner

• Investigate all customer inquiries and complaints, and accurately document all necessary details

• Monitor and review customer feedback to identify trends or areas of improvement

• Work with third-party vendors or internal departments to resolve customer disputes

• Review customer accounts to ensure accuracy and compliance with PayPal policies

• Respond to customer inquiries via phone, email, or other communication channels

• Analyze customer data and metrics to identify areas of improvement or process inefficiencies

• Stay up-to-date with PayPal policies and procedures, as well as industry best practices and trends

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Requirements

• 3+ years of customer service experience dealing with customer escalations and disputes

• In-depth knowledge of PayPal’s products and services, including: dispute and chargeback resolution, merchant accounts, seller protection, account recovery, and risk management

• Proven ability to multi-task, prioritize, and manage time effectively

• Strong problem-solving and analytical skills; ability to quickly identify solutions to customer issues

• Ability to accurately document customer interactions and provide timely follow-up

• Excellent communication skills, both written and verbal, with an emphasis on clear and concise customer communication

• Proficiency in using multiple computer applications and navigating the web

• Demonstrated excellent customer service skills, able to build rapport and empathize with customers to resolve their inquiries

• Ability to work independently, with minimal supervision

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Description

We are looking for a Dispute Support Representative to join our team at Rezi. The successful candidate will be responsible for managing customer disputes in a professional and timely manner. This role requires excellent customer service and communication skills, as well as the ability to handle high-pressure situations. In addition, the ideal candidate should have strong conflict resolution, fairness, and negotiation skills. Responsibilities will include monitoring customer disputes, gathering evidence, and making decisions on the dispute’s resolution. The Dispute Support Representative will also provide assistance and guidance to customers and ensure their concerns are addressed in an efficient and satisfactory manner. Ultimately, you will ensure customer satisfaction and maintain a high level of customer loyalty.

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Responsibilities

• As a PayPal Dispute Support at Rezi, responsible for providing support to customers who have experienced a problem with their purchase on PayPal

• Respond to customer inquiries regarding disputes, chargebacks, and other payment related issues in a timely and efficient manner

• Assist customers in resolving disputes with their merchant or financial institution

• Analyze customer data and provide guidance on potential resolutions

• Follow up with customers to ensure satisfaction and resolution of their dispute

• Maintain a high level of customer service and professionalism in all interactions

• Work with the PayPal dispute team to investigate and resolve escalated cases

• Provide feedback to PayPal team on customer inquiries, disputes and chargebacks

• Monitor customer accounts to identify and mitigate potential fraud or other risks associated with the use of PayPal

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Requirements

• 2+ years of customer service experience with a proven track record of customer service excellence.

• Ability to think independently and take initiative while working in a fast-paced environment.

• Excellent communication skills (both verbal and written).

• Ability to build relationships with customers and team members.

• Understanding of PayPal dispute resolution process and customer service best practices.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

• Strong attention to detail and problem-solving skills.

• Knowledge of dispute resolution and fraud prevention processes.

• Ability to manage customer inquiries via phone, email, and chat.

• Experience with dispute resolution tools such as PayPal Resolution Center.

• Ability to multitask and prioritize tasks.

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