Cruise Ship Staff Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Highly qualified Cruise Ship Staff with extensive experience in passenger service, hospitality, and entertainment duties. Proven track record in ensuring exceptional guest experiences and operations efficiency.
PROFESSIONAL Experience
Cruise Ship Staff | Company A
January 2021 — Present, Miami, USA
• Enhanced guest satisfaction by achieving a 95% positive feedback rating from over 1,000 passengers per cruise using attentive service and proactive communication techniques.
• Coordinated entertainment activities for groups ranging from 50 to 300 guests, ensuring smooth operation of events and consistently high participation rates.
• Trained and managed a team of 15 junior staff members in safety procedures and customer service protocols, resulting in a 40% reduction in reportable incidents.
• Implemented a new guest feedback system that increased response rates by 30%, enabling more accurate and actionable insights for service improvements.
• Utilized CRM software and booking systems to manage reservations and special requests, reducing processing errors by 25%.
• Coordinated entertainment activities for groups ranging from 50 to 300 guests, ensuring smooth operation of events and consistently high participation rates.
• Trained and managed a team of 15 junior staff members in safety procedures and customer service protocols, resulting in a 40% reduction in reportable incidents.
• Implemented a new guest feedback system that increased response rates by 30%, enabling more accurate and actionable insights for service improvements.
• Utilized CRM software and booking systems to manage reservations and special requests, reducing processing errors by 25%.
Cruise Ship Bartender | Company B
June 2018 — December 2020, Fort Lauderdale, USA
• Mixed and served beverages to over 500 guests daily, maintaining an average order accuracy rate of 99% across multiple shifts.
• Increased bar revenue by 20% through the implementation of promotional drink programs and up-selling techniques.
• Managed inventory for a busy cruise ship bar, reducing waste by 15% through consistent monitoring and efficient stock control.
• Conducted training sessions for new bar staff, improving competency and service levels which was reflected in customer satisfaction scores.
• Increased bar revenue by 20% through the implementation of promotional drink programs and up-selling techniques.
• Managed inventory for a busy cruise ship bar, reducing waste by 15% through consistent monitoring and efficient stock control.
• Conducted training sessions for new bar staff, improving competency and service levels which was reflected in customer satisfaction scores.
Cabin Steward | Company C
March 2016 — May 2018, Galveston, USA
• Provided housekeeping services for 20+ cabins per shift, maintaining cleanliness standards that resulted in a 98% guest satisfaction rate.
• Responded to guest requests and complaints promptly, achieving a resolution rate of 95% within a two-hour timeframe.
• Assisted in the implementation of eco-friendly cleaning practices which reduced the use of harmful chemicals by 30% and increased recycling efforts.
• Responded to guest requests and complaints promptly, achieving a resolution rate of 95% within a two-hour timeframe.
• Assisted in the implementation of eco-friendly cleaning practices which reduced the use of harmful chemicals by 30% and increased recycling efforts.
Recreation Staff | Company D
July 2013 — February 2016, New Orleans, USA
• Led recreational activities and games for groups of 20-100 guests, consistently achieving high participation and positive feedback.
• Managed equipment inventory and maintenance, reducing downtime and ensuring readiness for all planned activities.
• Collaborated with other departments to plan and execute themed events, contributing to a cohesive entertainment schedule that increased guest engagement.
• Managed equipment inventory and maintenance, reducing downtime and ensuring readiness for all planned activities.
• Collaborated with other departments to plan and execute themed events, contributing to a cohesive entertainment schedule that increased guest engagement.
Education
Bachelor of Science in Hospitality Management | Florida International University
2013
Expert-Level Skills
Guest Services, Event Coordination, Customer Relationship Management (CRM), Hospitality Operations, Staff Training, Safety Procedures, Inventory Management, Promotional Strategies, Conflict Resolution, Strong Communication Skills
