Freelance Virtual Assistant Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Detail-oriented Freelance Virtual Assistant with a proven track record of increasing efficiency with advanced technology skills and multitasking abilities.
PROFESSIONAL Experience
Freelance Virtual Assistant | Company A
January 2020 — Present, Boston, USA
• Developed and maintained a CRM system using Airtable, managing over 500 client records and increasing client retention by 25%.
• Spearheaded the automation of email responses using Mailchimp, resulting in a 40% reduction in response time and improved client communication.
• Managed calendar scheduling for executives across 3 different time zones using Google Calendar, ensuring 100% accuracy and punctuality in meetings.
• Conducted detailed market research for clients using tools like SEMrush and Google Analytics, increasing strategic decision-making quality by 30%.
• Collaborated with clients to produce over 75 high-impact PowerPoint presentations, utilizing advanced Microsoft Office skills to enhance content delivery.
• Spearheaded the automation of email responses using Mailchimp, resulting in a 40% reduction in response time and improved client communication.
• Managed calendar scheduling for executives across 3 different time zones using Google Calendar, ensuring 100% accuracy and punctuality in meetings.
• Conducted detailed market research for clients using tools like SEMrush and Google Analytics, increasing strategic decision-making quality by 30%.
• Collaborated with clients to produce over 75 high-impact PowerPoint presentations, utilizing advanced Microsoft Office skills to enhance content delivery.
Virtual Assistant | Company B
March 2018 — December 2019, Seattle, USA
• Implemented organizational dashboards using Microsoft Excel, improving team productivity by 20% through streamlined reporting.
• Led a project to enhance the filing system using SharePoint, reducing retrieval time by 50% and boosting operational efficiency.
• Assisted in the execution of social media schedules using Hootsuite, resulting in a 15% increase in engagement for client campaigns.
• Provided daily customer support via Zendesk, achieving a 95% customer satisfaction rate through swift and effective problem resolution.
• Led a project to enhance the filing system using SharePoint, reducing retrieval time by 50% and boosting operational efficiency.
• Assisted in the execution of social media schedules using Hootsuite, resulting in a 15% increase in engagement for client campaigns.
• Provided daily customer support via Zendesk, achieving a 95% customer satisfaction rate through swift and effective problem resolution.
Administrative Assistant | Company C
July 2016 — February 2018, Austin, USA
• Managed high-volume data entry tasks with 99% accuracy using Salesforce, contributing to improved data integrity and reporting.
• Directed workflow and task distribution for a team of 10 people, optimizing resource allocation and reducing project timelines by 20%.
• Engineered an internal communication protocol, enhancing cross-department collaboration and reducing email traffic by 30%.
• Directed workflow and task distribution for a team of 10 people, optimizing resource allocation and reducing project timelines by 20%.
• Engineered an internal communication protocol, enhancing cross-department collaboration and reducing email traffic by 30%.
Junior Administrative Assistant | Company D
May 2014 — June 2016, Dallas, USA
• Processed over 200 invoicing and billing transactions per month with QuickBooks, maintaining a 98% accuracy rate.
• Assisted in coordinating and organizing 50+ corporate events annually, contributing to increased attendee satisfaction and event success.
• Optimized client database using Microsoft Access, improving accessibility and customization for tailored client services.
• Assisted in coordinating and organizing 50+ corporate events annually, contributing to increased attendee satisfaction and event success.
• Optimized client database using Microsoft Access, improving accessibility and customization for tailored client services.
Education
Bachelor of Business Administration | University of California, Berkeley
May 2014
Expert-Level Skills
CRM Systems, Airtable, Mailchimp, Microsoft Office, Google Analytics, SEMrush, Google Calendar, SharePoint, Hootsuite, Zendesk, Salesforce, QuickBooks, data integrity, customer satisfaction, multitasking, collaboration, communication skills, attention to detail