Housekeeping Manager Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Experienced Housekeeping Manager with a proven track record of maintaining exceptional cleanliness standards and managing high-performing teams in hospitality environments.
PROFESSIONAL Experience
Housekeeping Manager | Company A
March 2020 — Present, Orlando, USA
• Successfully led a team of 25 housekeeping staff, ensuring cleanliness standards were consistently met and improved guest satisfaction scores by 15%.
• Implemented a rigorous training program for new hires, reducing onboarding time by 20% and boosting employee retention by 10%.
• Monitored and managed departmental budget, decreasing costs by 12% through strategic supply management and vendor negotiations.
• Spearheaded the introduction of eco-friendly cleaning products, resulting in a 30% reduction in the use of harmful chemicals.
• Utilized advanced scheduling software to optimize staff deployment, enhancing productivity by 18%.
• Implemented a rigorous training program for new hires, reducing onboarding time by 20% and boosting employee retention by 10%.
• Monitored and managed departmental budget, decreasing costs by 12% through strategic supply management and vendor negotiations.
• Spearheaded the introduction of eco-friendly cleaning products, resulting in a 30% reduction in the use of harmful chemicals.
• Utilized advanced scheduling software to optimize staff deployment, enhancing productivity by 18%.
Housekeeping Supervisor | Company B
June 2015 — February 2020, Chicago, USA
• Directed the daily operations of a 20-member housekeeping team, achieving a 98% room cleanliness rating in guest reviews.
• Launched a performance tracking system that increased team efficiency by 22%, recognizing and rewarding high-performing employees.
• Conducted weekly audits and inspections, maintaining compliance with all health and safety regulations and earning a top rating during annual health inspections.
• Enhanced guest satisfaction scores by 20% through rigorous attention to detail in room preparation and maintenance.
• Launched a performance tracking system that increased team efficiency by 22%, recognizing and rewarding high-performing employees.
• Conducted weekly audits and inspections, maintaining compliance with all health and safety regulations and earning a top rating during annual health inspections.
• Enhanced guest satisfaction scores by 20% through rigorous attention to detail in room preparation and maintenance.
Assistant Housekeeping Manager | Company C
January 2013 — May 2015, Nashville, USA
• Assisted in managing a team of 15 housekeeping staff, leading to a 25% improvement in room turnover times and overall efficiency.
• Trained and mentored new staff members, ensuring compliance with company standards and boosting team morale.
• Coordinated with the maintenance department to promptly address and resolve room issues, enhancing guest experiences and reducing service complaints by 15%.
• Trained and mentored new staff members, ensuring compliance with company standards and boosting team morale.
• Coordinated with the maintenance department to promptly address and resolve room issues, enhancing guest experiences and reducing service complaints by 15%.
Housekeeping Team Lead | Company D
April 2010 — December 2012, Atlanta, USA
• Led a team of 10 housekeeping staff in maintaining high standards of cleanliness across a 200-room hotel.
• Developed and implemented a comprehensive training program for housekeeping staff, resulting in a 30% increase in service quality.
• Conducted regular inventory checks and managed supply orders, reducing waste and maintaining cost-effective operations.
• Developed and implemented a comprehensive training program for housekeeping staff, resulting in a 30% increase in service quality.
• Conducted regular inventory checks and managed supply orders, reducing waste and maintaining cost-effective operations.
Education
Bachelor of Science in Hospitality Management | University of Central Florida
May 2010
Expert-Level Skills
Team Leadership, Budget Management, Staff Training & Development, Advanced Scheduling Software, Performance Tracking, Compliance Audits, Eco-friendly Cleaning Solutions, Vendor Negotiations, Guest Satisfaction, Inventory Management, Interpersonal Skills, Problem Solving.
