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IT Service Manager Resume

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Charles Bloomberg
Raleigh, USA
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Proven IT Service Manager with over 10 years of experience in optimizing IT service delivery and ensuring high customer satisfaction. Adept at managing teams, implementing ITIL frameworks, and driving efficiency through continuous improvement initiatives.
PROFESSIONAL Experience
IT Service Manager | Company A
March 2019 — Present, Raleigh, USA
• Directed a team of 15 IT support specialists, achieving a 99.7% SLA compliance rate over 24 months.
• Implemented ITIL best practices, reducing incident response times by 35% using ServiceNow.
• Spearheaded a project to consolidate IT services, resulting in annual cost savings of $500K.
• Developed and launched an automated ticketing system, increasing issue resolution efficiency by 40%.
• Improved customer satisfaction scores by 20% through targeted training programs and proactive service measures.
Senior IT Service Desk Analyst | Company B
June 2015 — February 2019, San Jose, USA
• Managed over 6,000 service requests per month, ensuring timely and accurate resolutions.
• Trained and mentored a team of 25 junior analysts, helping reduce ticket backlog by 30%.
• Conducted root cause analysis for recurring issues, decreasing incident recurrence by 15%.
• Coordinated with cross-functional teams to enhance system reliability, leading to a 10% uptick in service availability.
IT Support Specialist | Company C
August 2012 — May 2015, Austin, USA
• Provided technical support for over 1,000 end-users across multiple locations.
• Engineered a remote support system using TeamViewer, cutting down on-site visit requirements by 50%.
• Assisted in the rollout of a new enterprise ITSM platform, improving service efficiency by 25%.
Junior IT Support Technician | Company D
April 2010 — July 2012, Phoenix, USA
• Maintained and troubleshooted desktop, network, and server issues for a client base of 200.
• Completed over 50 hardware and software installations per month, with a satisfaction rate of 98%.
• Assisted in network security audits, identifying and rectifying vulnerabilities to enhance system protection.
Education
Bachelor of Science in Information Technology | University of Maryland
2010
Expert-Level Skills
ITIL, ServiceNow, Root Cause Analysis, Incident Management, SLA Management, Service Desk Operations, Team Leadership, Technical Support, Remote Support, ITSM, Ticketing Systems, Customer Satisfaction Improvement, Training and Mentoring, Soft Skills: Communication, Problem-solving, Leadership
Content-focused formatting

ATS resume templates for a modern resume

Professional, clean, effective. These templates get your message across, no matter your industry or experience level.

Standard Format

Ultimate readability and well-organized layout. Highlights what matters the most. A safe pick for all jobs across all industries.

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Simple Format

Negative space gives readers breathing room and guides their eyes to where you want them to go. Simplicity = sophistication.

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Basic Format

A design familiar for recruiters and hiring managers. Good for corporate positions where you’ll need to paint within the lines.

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Minimalist Format

Maximizes page space for dense information. Ideal for seasoned professionals with a lot to say in a limited area.

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Rezi is an awesome AI-based resume builder that includes templates to help you design a resume that is sure to check the boxes when it comes to applicant tracking systems. This is a great jumping off point to kickstart a new resume.
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Ashley Stahl
Career Contributor
Total Users (this is annoying to update)
3,048,417
Interview Rate
62.18%
Avg. User Review
8.23/10
I uploaded my application to various websites like Indeed, LinkedIn, places like that, and I was not getting anything that was in the field that I wanted to be in. I put my information in rezi, and I was able to reorganize my experiences and come up with better bullet points for some of my volunteer experiences that were in that field. And now in the past week I've had like five interviews, and I was able to secure a part time job doing something in that field.

Carlyle

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illMattik7

Just what I was looking for

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oktux

Very good resume editor!

Some difficulties that I faced when creating a resume, initially was formatting. Another feature that I've actually found myself using more often than I expected was the professional resume reviews. Other options that I tried in the past, some like, free alternatives. Some of them wouldn't let you say your resume or came with some unexpected strings, but Rezi is super upfront and continues to improve over time. I've recommended Rezi to several of my friends and colleagues who will continue to do so. I just love this product so much.

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anonymousknot

Rezi worked like a charm.

... I created a few primary versions of my resume and then would copy them and use Rezi to suggest content for each job description. Rezi was helpful by comparing my resume to the job description and making suggestions for extra keywords. Using Rezi for this instead of doing it myself reduced my time per application from 1-2 hours down to 15 minutes. The response I got from applications with targeted resumes and cover letters using Rezi was high.

Kixxx

My experience with Rezi during a job search.

Rezi has been instrumental in a job search I've participated in in two specific instances. Number one, as my own personal resume customization tool. Searching through thousands of different job descriptions as an MBA student, Rezi really helped me reinforce my resume or customize my resume for the job descriptions I thought were most important. And was a great support tool on top of what I already received as a part of a full time MBA program.

Chris C.

UI: Firstly, the UI is a breeze. It's real fun to use, and what I like most is the fact that the application divides your resume into different sections, and you get to work on each section at a time. Psychologically, this helps you alleviate anxiety and just work on one thing at a time.
‍Formatting: Trying to format your resume on Google Docs or MS Word or even Latex can be a hassle more often than not. REZI.AI does your formatting like a charm. There's a handful of nifty features like the auto-tune (which automatically adjusts stuff), borders, accent colors and others.
‍ATS Scoring: This is perhaps the USP of REZI. You can target a resume for a job description and view the score corresponding to that particular application.

Chillella

Very Reliable Resume Editor

I've used many different resume building webistes, all of them ended up wanting more and more money. Rezi on the otherhand has the lifetime option which allows a good taste of what it could do. But overall it is nice and clear what I am supposed to do and love the PDF download option. Not many templates but they are all simple and to the point. Thank you for creating and offering this as a service!

ButterflyNext4739

Rezi is my favorite Resume creator website!!

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Rezi uses a tool called the AI Keyword Targeting. This feature scans the job description to identify crucial keywords and naturally incorporates them into your resume, giving it the right focus without keyword stuffing.

What is the role of ATS (Applicant Tracking Systems) in the AI resume-building process?

ATS systems are software that many employers use to screen resumes. AI resume builders, like Rezi, are created to help you bypass these systems by ensuring your resume is ATS-friendly. ATS compatibility is a priority at Rezi to make sure your resume gets noticed by human eyes.

Can Rezi help with cover letters too?

Yes, it certainly can! Rezi creates highly personalized cover letters that match both your resume and the job description, boosting your application.

How can I ensure my AI-generated resume passes ATS scanning?

Stick with reputable AI resume builders, use clean and simple formatting, and ensure the right keywords are included. These steps help your resume glide through ATS scanning smoothly.

What should I do if my AI-generated resume feels too generic?

Ensure you provide enough personalized information about yourself to the AI tool. If it's still not right, explore a different AI tool until you get the customized feel you want.

Does Rezi offer industry-specific templates?

Rezi provides four base templates that can be extensively tailored. While some may work better for certain industries, these simple and timeless designs are created to fit a broad range of job positions.

Can I update my resume in Rezi as my career progresses?

Absolutely! With an active subscription, you can maintain multiple versions of your resume, including expanding on a "master" version to keep it up to date as your career evolves.

How secure is my personal information when using Rezi?

Your data is highly secure. We use encrypted connections, our platform has undergone professional security testing, and we adhere to strict data privacy regulations to protect your information.

What kinds of analytics or feedback does Rezi provide on my resume?

Rezi uses the "Rezi Score" system, assessing your resume against 23 criteria with actionable feedback. This includes formatting, keyword usage, phrasing, and alignment with best practices, ensuring your resume is in top shape.

Does Rezi provide support for users unfamiliar with resume-building technology?

Yes, we offer 24/7 support and human feedback on resumes, providing assistance to those new to resume-building tech.

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