Receptionist Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Professional and personable receptionist with over 7 years of experience in delivering high-quality customer service and managing front desk operations.
PROFESSIONAL Experience
Receptionist | Company A
June 2019 — Present, Dallas, USA
• Managed front desk operations, assisting an average of 150 clients daily using Opera PMS and ensuring all inquiries were handled professionally.
• Increased customer satisfaction scores by 20% through effective communication and prompt resolution of guest concerns.
• Trained and supervised a team of 4 junior receptionists, achieving a 30% improvement in team efficiency and customer service.
• Implemented an electronic filing system that reduced paperwork processing time by 40%, resulting in more streamlined operations.
• Coordinated with housekeeping and other departments to ensure seamless guest experiences, conducting daily briefings and follow-ups.
• Increased customer satisfaction scores by 20% through effective communication and prompt resolution of guest concerns.
• Trained and supervised a team of 4 junior receptionists, achieving a 30% improvement in team efficiency and customer service.
• Implemented an electronic filing system that reduced paperwork processing time by 40%, resulting in more streamlined operations.
• Coordinated with housekeeping and other departments to ensure seamless guest experiences, conducting daily briefings and follow-ups.
Receptionist | Company B
February 2015 — May 2019, Los Angeles, USA
• Utilized MARSHA reservation system to manage bookings and check-ins for up to 200 guests per day while maintaining a high accuracy rate.
• Assisted in the organization of large events and conferences, providing administrative support and liaising between departments.
• Ensured the front desk was always manned and professional, reducing guest wait times by 15% through effective scheduling.
• Processed guest payments using POS systems, balancing cash drawers with 98% accuracy at end-of-shift reports.
• Assisted in the organization of large events and conferences, providing administrative support and liaising between departments.
• Ensured the front desk was always manned and professional, reducing guest wait times by 15% through effective scheduling.
• Processed guest payments using POS systems, balancing cash drawers with 98% accuracy at end-of-shift reports.
Receptionist | Company C
January 2012 — January 2015, Houston, USA
• Managed incoming phone calls and routed them to appropriate departments, handling an average of 200 calls daily.
• Produced daily occupancy reports using Excel, contributing to data-driven decision-making processes.
• Maintained a clean and welcoming reception area, improving first impression scores during guest surveys by 25%.
• Produced daily occupancy reports using Excel, contributing to data-driven decision-making processes.
• Maintained a clean and welcoming reception area, improving first impression scores during guest surveys by 25%.
Receptionist | Company D
May 2009 — December 2011, Austin, USA
• Assisted in daily front desk operations, checking in and out over 100 guests per day with a focus on accuracy and efficiency.
• Provided high-level administrative support to the management team, including scheduling and coordinating meetings.
• Monitored and replenished office supplies, reducing supply costs by 10% through diligent inventory management.
• Provided high-level administrative support to the management team, including scheduling and coordinating meetings.
• Monitored and replenished office supplies, reducing supply costs by 10% through diligent inventory management.
Education
Associate of Applied Science in Hospitality Management | Texas State University
May 2009
Expert-Level Skills
Customer Service, Front Desk Management, Opera PMS, MARSHA Reservation System, POS Systems, Electronic Filing Systems, Administrative Support, Excellent Communication, Team Training, Organizational Skills, Problem-Solving
