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Sales Support Specialist Resume

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Charles Bloomberg

Sacramento, USA

charlesbloomberg@gmail.com

(621) 799-5548

in/cbloomberg

PROFESSIONAL SUMMARY

Results-driven Sales Support Specialist with 10+ years of experience in optimizing sales operations through CRM management, client coordination, and data analysis to enhance profitability and efficiency.

PROFESSIONAL Experience

Sales Support Specialist | Company A

January 2021 — Present, San Francisco, USA

• Enhanced sales productivity by 30% through the implementation of automated CRM workflows using Salesforce CRM, reducing manual data entry by 50%.
• Designed and launched a comprehensive training program for 120+ sales representatives, resulting in a 40% increase in CRM tool adoption and usage.
• Analyzed sales data and generated weekly performance reports using Tableau, identifying key areas for process improvements that boosted quarterly sales by 15%.
• Coordinated with the IT department to resolve technical issues related to CRM systems, achieving a 98% system uptime.
• Created and maintained a knowledge repository for sales tools and processes, decreasing support ticket volumes by 25%.

Sales Support Specialist | Company B

June 2016 — December 2020, Austin, USA

• Improved lead conversion rates by 20% through the strategic management of inbound inquiries and rigorous follow-up processes.
• Developed and maintained an inventory of sales collateral, ensuring that all sales teams had up-to-date and relevant materials, improving sales cycle efficiency by 15%.
• Collaborated with the sales team on large RFPs, contributing to a 25% win rate on high-value contracts.
• Monitored and reported on the performance of sales campaigns using Salesforce and HubSpot, providing actionable insights that increased campaign ROI by 18%.

Sales Coordinator | Company C

March 2013 — May 2016, Atlanta, USA

• Spearheaded the integration of new CRM software, which improved lead tracking accuracy by 40%.
• Assisted in developing sales forecasts by compiling and analyzing market data, contributing to a 10% increase in forecast accuracy.
• Provided ongoing support to a sales team of 50+, resolving issues and facilitating smooth operations, which increased overall team efficiency by 20%.

Sales Administrative Assistant | Company D

January 2010 — February 2013, Denver, USA

• Supported sales management by preparing sales reports, managing schedules, and coordinating meetings, which improved sales team planning efficiency by 25%.
• Processed customer orders and managed data entry in CRM systems, maintaining a 99% data accuracy rate.
• Implemented a document management system that reduced time spent searching for documents by 50%.

Education

Bachelor of Science in Business Administration | University of California, Berkeley

May 2009

Expert-Level Skills

Salesforce CRM, HubSpot, Tableau, Data Analysis, Sales Operations, Lead Management, Sales Forecasting, CRM Integration, Process Improvement, Training Development, Technical Support, Client Coordination, Time Management, Problem-Solving, Communication

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