Senior Account Manager Resume
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Charles Bloomberg
Philadelphia, USA
charlesbloomberg@gmail.com
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Dedicated Senior Account Manager with over a decade of experience driving client satisfaction, revenue growth, and efficient account management. Expert in utilizing CRM software, negotiating contracts, and leading teams to achieve organizational goals.
PROFESSIONAL Experience
Senior Account Manager | Company A
February 2020 — Present, San Francisco, USA
• Spearheaded the management of over 50 high-value accounts, contributing to a 35% increase in annual client retention rates by implementing customized CRM solutions.
• Directed a team of 10 junior account managers, implementing training programs that improved team performance by 20% and reduced onboarding time by 30%.
• Engineered new sales strategies that increased revenue by 15% year-over-year by identifying market trends and client needs through data analysis tools.
• Collaborated with cross-functional teams to optimize CRM processes, decreasing response time to client inquiries by 25%, and improving overall client satisfaction scores by 40%.
• Leveraged Salesforce tools to automate reporting, minimizing time spent on administrative tasks by 50% and allowing focus on strategic client development activities.
• Directed a team of 10 junior account managers, implementing training programs that improved team performance by 20% and reduced onboarding time by 30%.
• Engineered new sales strategies that increased revenue by 15% year-over-year by identifying market trends and client needs through data analysis tools.
• Collaborated with cross-functional teams to optimize CRM processes, decreasing response time to client inquiries by 25%, and improving overall client satisfaction scores by 40%.
• Leveraged Salesforce tools to automate reporting, minimizing time spent on administrative tasks by 50% and allowing focus on strategic client development activities.
Account Manager | Company B
June 2016 — January 2020, Cambridge, USA
• Managed a portfolio of 60+ mid-market accounts, achieving a 98% client satisfaction rate through proactive communication and tailored service solutions.
• Led contract negotiations resulting in a 25% average increase in deal size, contributing to a 40% overall revenue growth for the assigned region.
• Assessed client needs and provided strategic consultation, leading to a 30% boost in cross-sell and upsell success rates.
• Executed in-depth market research to identify new business opportunities, resulting in the acquisition of 15 new accounts annually.
• Led contract negotiations resulting in a 25% average increase in deal size, contributing to a 40% overall revenue growth for the assigned region.
• Assessed client needs and provided strategic consultation, leading to a 30% boost in cross-sell and upsell success rates.
• Executed in-depth market research to identify new business opportunities, resulting in the acquisition of 15 new accounts annually.
Junior Account Manager | Company C
March 2013 — May 2016, Austin, USA
• Assisted in managing 40+ client accounts, maintaining a 90% retention rate by delivering high-quality customer service and addressing client concerns promptly.
• Created detailed sales reports for senior management, using CRM tools to provide insights that supported strategic decision-making and client development initiatives.
• Improved client onboarding processes by developing comprehensive training materials, decreasing onboarding time by 20%.
• Created detailed sales reports for senior management, using CRM tools to provide insights that supported strategic decision-making and client development initiatives.
• Improved client onboarding processes by developing comprehensive training materials, decreasing onboarding time by 20%.
Account Coordinator | Company D
July 2010 — February 2013, Columbus, USA
• Provided administrative support for the account management team, ensuring timely delivery of client reports and presentations.
• Processed over 100 client inquiries weekly, maintaining a response time under 24 hours and achieving a 95% client satisfaction rate.
• Generated monthly client performance summaries, increasing visibility into account metrics and facilitating informed decision-making.
• Processed over 100 client inquiries weekly, maintaining a response time under 24 hours and achieving a 95% client satisfaction rate.
• Generated monthly client performance summaries, increasing visibility into account metrics and facilitating informed decision-making.
Education
Bachelor of Business Administration | University of Pennsylvania
May 2010
Expert-Level Skills
Account Management, CRM, Sales Strategy, Contract Negotiation, Client Retention, Data Analysis, Team Leadership, Market Research, Customer Service, Strategic Planning, Communication, Problem Solving