Travel Consultant Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Seasoned Travel Consultant with over a decade of expertise in creating custom travel itineraries, negotiating lucrative contracts, and enhancing client satisfaction through superior service.
PROFESSIONAL Experience
Senior Travel Consultant | Company A
January 2018 — Present, Savannah, USA
• Optimized travel itineraries for over 500 clients annually by leveraging CRM tools and analytics, resulting in a 25% increase in client retention
• Negotiated contracts with over 50 hotel chains and airlines, achieving a 15% cost reduction on average for packages offered
• Spearheaded the implementation of a new booking software, increasing operational efficiency by 30% and reducing booking errors by 40%
• Conducted satisfaction surveys, improving the Net Promoter Score (NPS) by 20 points over three years through targeted service improvements
• Led a team of 10 junior consultants, delivering monthly training sessions on emerging travel trends and customer engagement techniques
• Negotiated contracts with over 50 hotel chains and airlines, achieving a 15% cost reduction on average for packages offered
• Spearheaded the implementation of a new booking software, increasing operational efficiency by 30% and reducing booking errors by 40%
• Conducted satisfaction surveys, improving the Net Promoter Score (NPS) by 20 points over three years through targeted service improvements
• Led a team of 10 junior consultants, delivering monthly training sessions on emerging travel trends and customer engagement techniques
Travel Consultant | Company B
June 2014 — December 2017, Savannah, USA
• Created customized travel plans for over 300 clients per year using proprietary tools, achieving a 85% satisfaction rate
• Managed corporate travel accounts for 20+ companies, delivering tailored travel solutions that met specific business needs
• Leveraged global partnerships to provide exclusive amenities and upgrades, enhancing client experiences
• Initiated a feedback loop system that collected monthly insights from clients, increasing repeat business by 15%
• Managed corporate travel accounts for 20+ companies, delivering tailored travel solutions that met specific business needs
• Leveraged global partnerships to provide exclusive amenities and upgrades, enhancing client experiences
• Initiated a feedback loop system that collected monthly insights from clients, increasing repeat business by 15%
Assistant Travel Consultant | Company C
August 2011 — May 2014, Savannah, USA
• Assisted in planning and organizing travel itineraries for 200+ clients annually, ensuring all needs and preferences were met
• Maintained updated knowledge of global travel advisories and visa regulations, providing clients with accurate and timely information
• Coordinated with suppliers and vendors to secure optimal travel arrangements, reducing client costs by 10%
• Maintained updated knowledge of global travel advisories and visa regulations, providing clients with accurate and timely information
• Coordinated with suppliers and vendors to secure optimal travel arrangements, reducing client costs by 10%
Junior Travel Consultant | Company D
January 2009 — July 2011, Savannah, USA
• Supported senior consultants in creating comprehensive travel itineraries, ensuring all logistical details were meticulously planned
• Processed travel bookings and managed customer inquiries, achieving a 90% client satisfaction rate
• Researched and stayed informed about new travel destinations, providing clients with updated and enticing travel options
• Processed travel bookings and managed customer inquiries, achieving a 90% client satisfaction rate
• Researched and stayed informed about new travel destinations, providing clients with updated and enticing travel options
Education
Bachelor of Arts in Travel and Tourism Management | University of Florida
May 2008
Expert-Level Skills
Travel Itinerary Planning, Contract Negotiation, Customer Relationship Management (CRM), Global Distribution Systems (GDS), Corporate Travel Management, Vendor Relations, Market Analysis, Team Leadership, Training and Development, Client Satisfaction, Travel Advisories, Visa Regulations, Cross-Cultural Communication, Problem Solving, Attention to Detail