New York City, New York
March 1, 2021
Ms. Helena Chang
I am writing to apply for the Chief Customer Officer position advertised on Linkedin. I am keen to apply my knowledge and applicable skills gained through both university study and industry-related work experience to this role.
My enthusiasm to work at Company Z has been fostered by your reputation of working creatively to provide clients with excellent customer service, account management, and technology solutions. Solving clients’ problems to ensure that their IT use is effective and efficient would be very satisfying. I thoroughly enjoy the technical challenges of problem-solving and working with clients to ensure quick resolutions.
At Company A, I managed account management and customer success strategy to support $700M in revenue and 6500+ customers globally. Overseeing the integration and transformation efforts for future state customer experience journey to support 80%+ net retention, logo retention, and expansion targets globally by region and product line. Facilitated the cross-functional accountability chain focusing on retention, customer sentiment, and service differentiation.
In a review of your team’s objectives, I believe that my experience is in perfect line with your current needs. After reviewing my resume, I am confident you will agree that my proven performance record and ambition will be an asset to the company.
Thank you for reviewing my application. I would welcome the opportunity to discuss my application in more detail at an interview.