Description

We are looking for a Field Engineer to join our growing team.  The Field Engineer is responsible for providing technical support to customers in the field and for maintaining and repairing equipment in a timely and safe manner. The ideal candidate has a strong ability to effectively communicate with customers, and a proven track record in preventive maintenance, troubleshooting, and blueprint reading.The Field Engineer will be responsible for performing maintenance and repair services on customer equipment and resolving technical issues. This includes installing, troubleshooting, and repairing equipment, as well as providing technical advice and customer service. The Field Engineer must be able to work independently and be comfortable working in a variety of settings. The successful candidate will be able to think on their feet and take initiative in resolving customer issues. They must be highly organized and detail oriented, with a strong focus on customer satisfaction.  They must possess excellent communication, interpersonal, and problem-solving skills, as well as the ability to read and interpret blueprints.  Additionally, the ideal candidate should have a valid driver’s license and the ability to travel as needed.

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Responsibilities

• As a Field Engineer at Rezi, responsible for supporting the on-site installation and maintenance activities of our products

• Diagnose and troubleshoot technical issues, including hardware and software related issues

• Monitor and maintain equipment performance through preventive maintenance

• Comply with safety regulations and industry standards

• Develop and maintain service records and reports

• Perform on-site surveys to evaluate potential installation sites

• Install and configure hardware and software for customers

• Provide technical training and support for users

• Assist in the development of technical documentation and user manuals

• Respond promptly to customer inquiries and complaints

• Maintain up-to-date knowledge of Rezi’s products, services, and related technologies

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Requirements

• 5+ years of hands-on experience in the field engineering industry.

• Bachelor’s degree in engineering or related field

• Thorough knowledge of engineering principles, methods and techniques.

• Ability to read and interpret technical drawings and schematics.

• Experience in troubleshooting, debugging and repairs of complex equipment.

• Ability to use a variety of hand and power tools, testing instruments, and measuring devices.

• Excellent communication and problem-solving skills.

• Ability to work independently and with a team in a fast-paced environment.

• Ability to lift and move heavy objects.

• Valid driver’s license.

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Description

We are looking for a Field Engineer to join our team to provide professional services for our customers. The Field Engineer will be responsible for developing solutions to customers’ needs and providing preventive maintenance for our equipment. This position requires excellent communication and problem-solving skills, as well as experience with blueprints and electrical circuit diagrams.The Field Engineer will be tasked with inspecting, maintaining, and troubleshooting a variety of equipment. They will also be responsible for analyzing data, providing technical support and advice to customers, and providing feedback to the field service team. The successful candidate should also have experience in customer service and be able to work in a fast-paced environment. Ultimately, the Field Engineer will ensure the highest level of service and customer satisfaction.

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Responsibilities

• As a Field Engineer at Rezi, responsible for developing and implementing solutions to support the company’s field operations

• Assist in the development and deployment of new products, services, and systems while ensuring they meet customer requirements

• Analyze and troubleshoot technical, operational, and system problems in the field

• Provide technical support to customers and troubleshoot issues in the field

• Consult with customers to understand their technical requirements and suggest appropriate solutions

• Design, install, configure, and maintain technical solutions both in the field and remotely

• Identify and resolve technical issues related to system performance, integrations, and compatibility

• Research and evaluate new technologies that can be integrated into existing systems

• Conduct field tests to ensure that products and services meet customer requirements

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Requirements

• 5+ years of professional experience in engineering and/or installation/field services

• Demonstrated experience with troubleshooting, repair, and maintenance of complex mechanical/electrical systems

• Working knowledge of HVAC systems, electrical systems, and plumbing systems

• Familiarity with safety protocols and procedures to ensure a safe work environment

• Ability to read and interpret blueprints, schematics, and technical manuals

• Proficiency in using hand and power tools• Ability to lift and carry up to 50 lbs

• Good organizational and problem-solving skills

• Excellent communication skills and ability to work in a team environment

• Valid driver’s license and clean driving record

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