Branch Manager

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Branch Manager Resume

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Charles Bloomberg
Austin, TX, USA
(621) 799-5548
Experienced Branch Manager with a proven track record of increasing branch performance, optimizing operations, and leading high-performing teams to exceed targets. Skilled in financial analysis, customer relationship management, and operational efficiency.
Branch Manager | Company A
January 2020 — Present, Austin, TX, USA
• Increased branch revenue by 35% over two years by implementing strategic sales initiatives and personalized customer service strategies.
• Managed a team of 20 employees, ensuring excellent customer service and operational efficiency, resulting in a 15% improvement in client satisfaction scores.
• Spearheaded branch marketing campaigns, generating a 42% increase in new customer acquisitions within the first year of implementation.
• Developed and maintained relationships with key clients, contributing to a 25% growth in the branch's loan portfolio.
• Utilized financial analysis tools to identify and rectify underperforming areas, reducing operational costs by 18% over a 12-month period.
Assistant Branch Manager | Company B
June 2016 — December 2019, San Francisco, CA, USA
• Assisted in managing daily operations for a high-traffic branch, resulting in a 20% increase in daily transactions over a three-year period.
• Implemented training programs for new hires, leading to a 30% increase in employee retention rates and overall job performance.
• Collaborated with the branch manager to develop strategic plans that improved branch efficiency by 22%.
• Analyzed financial reports and branch performance metrics to inform decision-making, resulting in a 15% reduction in operating expenses.
Branch Operations Supervisor | Company C
February 2012 — May 2016, Springfield, IL, USA
• Supervised daily operational activities, ensuring compliance with all regulatory requirements and company policies.
• Implemented customer service improvement programs, increasing customer satisfaction scores by 20% within a year.
• Monitored and tracked branch performance metrics, optimizing processes to achieve a 10% reduction in service times.
Customer Service Manager | Company D
March 2008 — January 2012, Dayton, OH, USA
• Led a team of 15 customer service representatives, achieving a 95% customer satisfaction rate.
• Developed and implemented training modules for customer service staff, leading to a 35% decrease in service-related issues.
• Enhanced branch sales by 18% through effective cross-selling techniques and account management strategies.
Bachelor of Business Administration (BBA) | University of Michigan
May 2007
Expert-Level Skills
Branch Management, Financial Analysis, Customer Relationship Management, Sales Strategy, Operational Efficiency, Employee Training, Regulatory Compliance, Strategic Planning, Team Leadership, Problem Solving
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