Employee Relations Manager Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Seasoned Employee Relations Manager with over 10 years of experience in handling employee grievances, implementing HR policies, and fostering positive employee relations. Proven track record of reducing turnover rates and improving workplace satisfaction through strategic initiatives.
PROFESSIONAL Experience
Employee Relations Manager | Company A
March 2019 — Present, Mountain View, USA
• Implemented comprehensive employee engagement initiatives leading to a 20% increase in employee satisfaction scores using tools like Qualtrics and Glint.
• Spearheaded the revision of the company's grievance handling process, reducing resolution time by 30% through advanced case management techniques and technology.
• Managed a team of 10 employee relations specialists, ensuring effective training and development programs which resulted in a 15% increase in team productivity.
• Developed and led workshops focusing on conflict resolution, reducing workplace disputes by 25% within the first year.
• Led annual review processes, achieving a 95% completion rate compared to an industry average of 85%.
• Spearheaded the revision of the company's grievance handling process, reducing resolution time by 30% through advanced case management techniques and technology.
• Managed a team of 10 employee relations specialists, ensuring effective training and development programs which resulted in a 15% increase in team productivity.
• Developed and led workshops focusing on conflict resolution, reducing workplace disputes by 25% within the first year.
• Led annual review processes, achieving a 95% completion rate compared to an industry average of 85%.
Employee Relations Manager | Company B
June 2015 — February 2019, Seattle, USA
• Formulated and instituted new HR policies, achieving 100% compliance with state and federal labor laws, as well as Amazon’s internal policies.
• Directed employee recognition programs, increasing participation by 40%, and enhancing overall employee morale using tools like Workday and BambooHR.
• Researched and resolved over 300 employee grievances annually, maintaining a resolution satisfaction rate of 90%.
• Engineered a mentorship program that increased employee retention rates by 18% through targeted professional development initiatives.
• Directed employee recognition programs, increasing participation by 40%, and enhancing overall employee morale using tools like Workday and BambooHR.
• Researched and resolved over 300 employee grievances annually, maintaining a resolution satisfaction rate of 90%.
• Engineered a mentorship program that increased employee retention rates by 18% through targeted professional development initiatives.
HR Generalist | Company C
September 2012 — May 2015, Denver, USA
• Developed and launched a new onboarding process reducing new hire time-to-productivity by 15% while using SAP SuccessFactors.
• Maintained employee records with 100% accuracy, crucial for compliance and record-keeping, using Human Resource Information Systems (HRIS).
• Conducted exit interviews and analyzed feedback to identify trends, effectively using this data to reduce employee turnover by 10%.
• Maintained employee records with 100% accuracy, crucial for compliance and record-keeping, using Human Resource Information Systems (HRIS).
• Conducted exit interviews and analyzed feedback to identify trends, effectively using this data to reduce employee turnover by 10%.
HR Coordinator | Company D
June 2010 — August 2012, Dallas, USA
• Assisted in the design and implementation of HR policies and procedures, ensuring a 98% compliance rate during audits.
• Conducted over 200 employee orientations and trainings, contributing to improved knowledge retention and job performance.
• Tracked and processed employee time-off requests and managed leave balances with 100% accuracy using ADP Workforce Now.
• Conducted over 200 employee orientations and trainings, contributing to improved knowledge retention and job performance.
• Tracked and processed employee time-off requests and managed leave balances with 100% accuracy using ADP Workforce Now.
Education
Bachelor of Science in Human Resources Management | University of Illinois Urbana-Champaign
May 2010
Expert-Level Skills
Employee Relations, Conflict Resolution, HR Policy Implementation, Employee Engagement, Strategic Planning, Case Management, Qualtrics, Glint, Workday, BambooHR, SAP SuccessFactors, HRIS, Compliance, Payroll Administration, Team Leadership, Training and Development, Mentorship Programs, Analytical Skills, Communication Skills, Team Collaboration
