Information Clerk

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Information Clerk Resume

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Charles Bloomberg
Miami, USA
charlesbloomberg@gmail.com
(621) 799-5548
in/cbloomberg
PROFESSIONAL SUMMARY
Efficient and detail-oriented Information Clerk with over 8 years of experience in managing information systems, improving data retrieval processes, and providing exceptional customer service. Proficient in utilizing advanced office software applications for optimal information accuracy.
PROFESSIONAL Experience
Information Clerk | Company A
March 2018 — Present, Miami, USA
• Managed and processed over 1,200 information requests annually, ensuring a 98% accuracy rate using Banner and PeopleSoft systems.
• Implemented a new digital filing system that reduced document retrieval time by 40%, enhancing operational efficiency.
• Trained and supervised a team of 10 junior clerks, resulting in a 30% increase in departmental productivity.
• Directed the transition to a cloud-based storage solution, enhancing data accessibility and reducing physical storage needs by 50%.
• Facilitated the integration of CRM systems to better track and manage student inquiries, improving resolution time by 25%.
Information Desk Clerk | Company B
January 2014 — February 2018, Bloomfield, USA
• Handled over 300 customer interactions per week, providing accurate information and resolving queries with a 95% customer satisfaction rate.
• Developed and maintained comprehensive databases to streamline data entry and retrieval processes.
• Conducted weekly audits of information records to ensure compliance with company policies and legal requirements.
• Led the initiative to digitize old archives, resulting in a 20% increase in office space efficiency.
Administrative Clerk | Company C
June 2010 — December 2013, Austin, USA
• Processed and validated over 500 documents monthly, ensuring high standards of data accuracy and integrity.
• Assisted in the development and maintenance of the company's document management system, resulting in a 30% reduction in data retrieval times.
• Collaborated closely with IT to troubleshoot and resolve system issues, maintaining a system uptime of 99%.
Front Desk Clerk | Company D
March 2007 — May 2010, Columbus, USA
• Provided front-line customer service, managing a high volume of inquiries and ensuring timely and accurate information dissemination.
• Optimized the scheduling system for office appointments, reducing wait times by 15%.
• Produced daily reports on office activities, maintaining meticulous records for management review.
Education
Bachelor of Arts in Business Administration | University of Texas at Austin
May 2007
Expert-Level Skills
Information Management, Data Entry, Record Keeping, Customer Service, Microsoft Office Suite, Banner, PeopleSoft, CRM Systems, Training & Supervision, Digital Filing, Cloud Storage Solutions, Attention to Detail, Problem-Solving
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