Medical Secretary Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Detail-oriented Medical Secretary with over 10 years of experience in managing patient records, scheduling appointments, and supporting healthcare teams with administrative functions. Proven ability to improve office efficiency and patient satisfaction.
PROFESSIONAL Experience
Medical Secretary | Company A
January 2019 — Present, Los Angeles, USA
• Coordinated over 200 patient appointments per month utilizing EPIC scheduling software, increasing scheduling efficiency by 25%
• Managed medical records for a patient base of 5,000+, ensuring 99.8% accuracy in record-keeping and compliance with HIPAA regulations
• Processed insurance claims and billing for 150+ patients weekly, reducing claim rejection rates by 15% through meticulous attention to detail
• Trained and supervised a team of 3 administrative assistants, enhancing team productivity by 20% and reducing onboarding time for new hires by 30%
• Implemented a new electronic filing system, decreasing retrieval times for patient records by 40% and streamlining office workflows
• Managed medical records for a patient base of 5,000+, ensuring 99.8% accuracy in record-keeping and compliance with HIPAA regulations
• Processed insurance claims and billing for 150+ patients weekly, reducing claim rejection rates by 15% through meticulous attention to detail
• Trained and supervised a team of 3 administrative assistants, enhancing team productivity by 20% and reducing onboarding time for new hires by 30%
• Implemented a new electronic filing system, decreasing retrieval times for patient records by 40% and streamlining office workflows
Medical Secretary | Company B
March 2015 — December 2018, Rochester, USA
• Scheduled and confirmed appointments for up to 150 patients weekly using EMR systems, improving patient access to care by 18%
• Maintained and updated an extensive database of patient medical records, achieving a 98% accuracy rate in documentation
• Collaborated with healthcare providers and insurance companies to process over 400 insurance claims per month, achieving a 95% approval rate on first submissions
• Organized and facilitated departmental meetings, coordinating schedules and preparing necessary documentation, resulting in a 30% increase in meeting efficiency
• Maintained and updated an extensive database of patient medical records, achieving a 98% accuracy rate in documentation
• Collaborated with healthcare providers and insurance companies to process over 400 insurance claims per month, achieving a 95% approval rate on first submissions
• Organized and facilitated departmental meetings, coordinating schedules and preparing necessary documentation, resulting in a 30% increase in meeting efficiency
Medical Secretary | Company C
June 2012 — February 2015, Nashville, USA
• Created and maintained an efficient filing system for over 3,500 patient records, improving record retrieval times by 35%
• Improved patient communication by implementing reminder call procedures, reducing no-show rates by 20%
• Assisted with the preparation of patient documentation for medical and legal purposes, achieving a 99% accuracy rate in all reports
• Improved patient communication by implementing reminder call procedures, reducing no-show rates by 20%
• Assisted with the preparation of patient documentation for medical and legal purposes, achieving a 99% accuracy rate in all reports
Medical Secretary | Company D
January 2009 — May 2012, Phoenix, USA
• Processed and routed incoming and outgoing mail, managing an average of 500 correspondences per month
• Provided administrative support to medical staff, including data entry, appointment scheduling, and patient follow-ups, improving overall office efficiency by 15%
• Ensured compliance with medical office policies and regulations, maintaining a 100% compliance rate during internal audits
• Provided administrative support to medical staff, including data entry, appointment scheduling, and patient follow-ups, improving overall office efficiency by 15%
• Ensured compliance with medical office policies and regulations, maintaining a 100% compliance rate during internal audits
Education
Associate of Science in Medical Administration | University of Phoenix
2008
Expert-Level Skills
Medical Terminology, Electronic Health Records (EHR) Systems, EPIC, EMR Systems, Patient Scheduling, Insurance Billing, HIPAA Compliance, Office Management, Documentation, Administrative Support, Team Training, Time Management, Communication Skills
