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Charles Bloomberg

San Francisco, USA

charlesbloomberg@gmail.com

(621) 799-5548

in/cbloomberg

PROFESSIONAL SUMMARY

Seasoned bartender with over 10 years of experience in high-volume bars. Proven track record of delivering exceptional customer service and increasing revenue through innovative drink menus.

PROFESSIONAL Experience

Head Bartender | Company A

May 2017 — Present, San Francisco, USA

• Managed a team of 12 bartenders, scheduling shifts, and ensuring consistent service quality, resulting in a 15% increase in customer satisfaction scores.
• Designed and launched a new cocktail menu, increasing beverage sales by 25% within the first quarter through strategic upselling and promotional events.
• Trained 20+ new hires in mixology techniques, point-of-sale (POS) system management, and customer service best practices, reducing onboarding time by 30%.
• Implemented inventory tracking systems using Bar-i software, decreasing inventory costs by 10% and ensuring accurate stock levels.
• Collaborated with the marketing team to create and promote monthly themed nights, driving a 20% increase in patron attendance and repeat customers.

Bartender | Company B

March 2013 — April 2017, New York City, USA

• Delivered exceptional bar service in a high-volume environment, serving an average of 200+ customers per night within strict timeframes.
• Engineered specialty cocktails for seasonal menus, contributing to a 30% rise in customer orders for featured drinks.
• Consistently maintained a 98% customer satisfaction rating by providing personalized service and ensuring prompt delivery of beverages.
• Assisted in the implementation of an automated ordering system, which reduced wait times by 15% and improved order accuracy.

Bartender | Company C

June 2010 — February 2013, Austin, USA

• Developed and maintained a loyal customer base by creating a welcoming atmosphere and remembering regular patrons' preferences.
• Optimized the bar layout and storage solutions, which reduced drink preparation time by 20% and increased overall efficiency.
• Ensured adherence to health and safety regulations, resulting in a 100% compliance rating during routine inspections.

Junior Bartender | Company D

January 2007 — May 2010, Miami, USA

• Assisted senior bartenders in preparing and serving drinks in a high-traffic bar, averaging 150 customers per night.
• Conducted daily inventory checks and restocked supplies, maintaining optimal stock levels at all times.
• Provided excellent customer service under high pressure, contributing to a welcoming environment and high patron retention rates.

Education

Associate Degree in Hospitality Management | Culinary Institute of America

2006

Expert-Level Skills

Mixology, Customer Service, POS Systems, Inventory Management, Team Leadership, Menu Design, Promotional Events, Health and Safety Compliance, Cash Handling, Time Management, Communication

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