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Customer Support Cover Letter

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Charles Bloomberg
New York City, New York
charlesbloomberg@gmail.com
March 1, 2021
Ms. Helena Chang
My name is Charles and I am pleased to present my application for the Customer Support Manager position in Google. I am confident that my varied experience in customer service and leadership will be an asset to Google’s present and future operations.
My experience as a Call Center Supervisor has given me the opportunity to provide a superior level of customer service to a range of clients, from individuals to large companies. I regularly oversee the performance of 20 agents handling customer calls and have found that my team’s high call volume has provided me with a great deal of experience in analyzing customer needs quickly and accurately. I also regularly conduct audits to ensure that my agents are handling calls in accordance with the company’s established standards and resolve any issues that arise. I am confident that my experience will allow me to excel as a Customer Support Manager for Google.
I am eager to apply my strong customer service skills to Google’s operations and will bring my strong organizational and analytical abilities to bear. I am a customer service leader who is able to establish strong relationships with clients and help them understand Google’s products and services. I am able to effectively analyze customer needs and recommend solutions that will be beneficial to them. My experience is the ideal fit for this position.
Thank you for your time. I look forward to speaking more about my application for this position.
Sincerely,
Charles Bloomberg

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