Executive Housekeeper Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Detail-oriented Executive Housekeeper with 10+ years of experience in managing housekeeping operations in luxury hospitality environments. Proven track record in improving guest satisfaction through stringent quality standards and efficient staff management.
PROFESSIONAL Experience
Executive Housekeeper | Company A
March 2019 — Present, Boston, USA
• Oversee daily operations of housekeeping department for a 200-room hotel, ensuring cleanliness and maintenance standards are exceeded, leading to a 15% increase in guest satisfaction scores.
• Led a team of 50 housekeeping staff, implementing a training program that reduced employee turnover by 20% and enhanced workflow efficiency.
• Conducted weekly audits and inspections, utilizing property management software (Opera PMS) to track performance metrics and maintain compliance with safety and environmental standards.
• Processed purchasing orders and managed a budget of $750,000 annually, achieving a cost reduction of 10% through strategic vendor negotiations and inventory management.
• Collaborated with other hotel departments to coordinate special events and ensure seamless guest experiences, contributing to a 10% rise in repeat bookings.
• Led a team of 50 housekeeping staff, implementing a training program that reduced employee turnover by 20% and enhanced workflow efficiency.
• Conducted weekly audits and inspections, utilizing property management software (Opera PMS) to track performance metrics and maintain compliance with safety and environmental standards.
• Processed purchasing orders and managed a budget of $750,000 annually, achieving a cost reduction of 10% through strategic vendor negotiations and inventory management.
• Collaborated with other hotel departments to coordinate special events and ensure seamless guest experiences, contributing to a 10% rise in repeat bookings.
Assistant Executive Housekeeper | Company B
June 2015 — February 2019, Denver, USA
• Assisted in managing housekeeping operations for a 500-room property, enhancing room turnover speed by 12% through process optimization.
• Developed and implemented new cleaning protocols, resulting in a 20% improvement in cleanliness scores on guest feedback surveys.
• Supervised inventory control and procurement, reducing excess inventory costs by 15% through accurate forecasting and usage tracking.
• Facilitated bi-monthly training sessions for over 75 employees, boosting team productivity and service quality.
• Developed and implemented new cleaning protocols, resulting in a 20% improvement in cleanliness scores on guest feedback surveys.
• Supervised inventory control and procurement, reducing excess inventory costs by 15% through accurate forecasting and usage tracking.
• Facilitated bi-monthly training sessions for over 75 employees, boosting team productivity and service quality.
Housekeeping Supervisor | Company C
September 2012 — May 2015, Miami, USA
• Directed a team of 20 housekeeping staff in a 150-room resort, enhancing departmental efficiency by 18% through workflow adjustments.
• Implemented a new guest room inspection checklist, increasing room cleanliness ratings by 25% based on customer reviews.
• Monitored and managed linen and supply inventory, leading to a 10% reduction in operating costs through improved stock control.
• Implemented a new guest room inspection checklist, increasing room cleanliness ratings by 25% based on customer reviews.
• Monitored and managed linen and supply inventory, leading to a 10% reduction in operating costs through improved stock control.
Head Housekeeper | Company D
July 2009 — August 2012, Tampa, USA
• Supervised housekeeping operations for a mid-sized hotel with 100 rooms, enhancing guest satisfaction scores by 10% by maintaining high cleanliness standards.
• Managed a team of 10 housekeeping staff, providing training and performance feedback to ensure consistent service quality.
• Implemented a new scheduling system, reducing overtime hours by 15% and optimizing staff allocation.
• Managed a team of 10 housekeeping staff, providing training and performance feedback to ensure consistent service quality.
• Implemented a new scheduling system, reducing overtime hours by 15% and optimizing staff allocation.
Education
Bachelor of Hotel Management | University of Central Florida
May 2009
Expert-Level Skills
Housekeeping Management, Staff Training, Budget Management, Inventory Control, Quality Assurance, Vendor Negotiation, Property Management Systems (Opera PMS), Guest Satisfaction Enhancement, Process Optimization, Team Leadership, Safety Compliance, Communication
