Medical Office Manager Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Experienced Medical Office Manager with over 10 years of expertise in managing medical office operations, improving patient satisfaction scores, and streamlining administrative processes.
PROFESSIONAL Experience
Medical Office Manager | Company A
March 2018 — Present, Phoenix, USA
• Directed daily operations of a high-volume clinic, overseeing patient scheduling, medical records management, and office administration, achieving an average patient satisfaction score increase of 15%.
• Implemented new electronic health record (EHR) system, reducing patient check-in and check-out times by 20%, and improving data accuracy by 30%.
• Managed a team of 15 administrative staff, including hiring, training, performance evaluations, and conflict resolution, resulting in a 25% reduction in staff turnover.
• Developed and maintained relationships with vendors and suppliers, negotiating contracts, and reducing office supply costs by 18% annually.
• Ensured compliance with all healthcare regulations and standards, conducting regular audits, and achieving a 100% compliance rate in recent inspections.
• Implemented new electronic health record (EHR) system, reducing patient check-in and check-out times by 20%, and improving data accuracy by 30%.
• Managed a team of 15 administrative staff, including hiring, training, performance evaluations, and conflict resolution, resulting in a 25% reduction in staff turnover.
• Developed and maintained relationships with vendors and suppliers, negotiating contracts, and reducing office supply costs by 18% annually.
• Ensured compliance with all healthcare regulations and standards, conducting regular audits, and achieving a 100% compliance rate in recent inspections.
Assistant Medical Office Manager | Company B
January 2015 — February 2018, Phoenix, USA
• Assisted in overseeing daily office operations, coordinating schedules for 10 physicians, and ensuring efficient patient flow, which expanded patient volume by 20%.
• Led the implementation of a new billing software system, reducing claim rejection rates by 12% and improving revenue cycle management efficiency.
• Supervised administrative staff, providing onboarding and ongoing training, increasing team productivity and patient satisfaction scores by 10%.
• Coordinated office logistics, including inventory management and equipment maintenance, reducing operational downtime by 15%.
• Led the implementation of a new billing software system, reducing claim rejection rates by 12% and improving revenue cycle management efficiency.
• Supervised administrative staff, providing onboarding and ongoing training, increasing team productivity and patient satisfaction scores by 10%.
• Coordinated office logistics, including inventory management and equipment maintenance, reducing operational downtime by 15%.
Office Manager | Company C
November 2011 — December 2014, Scottsdale, USA
• Supervised daily office operations, staff management, and patient relations in a busy medical office, enhancing operational efficiency and patient satisfaction by 12%.
• Implemented cost-saving measures in office supplies procurement and budgeting, reducing operational expenses by 15% annually.
• Coordinated the scheduling of appointments, managed medical records, and ensured accurate billing, reducing administrative errors by 10%.
• Implemented cost-saving measures in office supplies procurement and budgeting, reducing operational expenses by 15% annually.
• Coordinated the scheduling of appointments, managed medical records, and ensured accurate billing, reducing administrative errors by 10%.
Administrative Assistant | Company D
June 2007 — October 2011, Mesa, USA
• Provided comprehensive administrative support, including scheduling, billing, medical records management, and correspondence handling for a medical office.
• Assisted in the transition to new electronic medical records (EMR) system, ensuring 100% staff proficiency and reducing patient record retrieval times by 25%.
• Maintained office inventory and supplies logistics, ensuring uninterrupted operations and reducing supply costs by 10%.
• Assisted in the transition to new electronic medical records (EMR) system, ensuring 100% staff proficiency and reducing patient record retrieval times by 25%.
• Maintained office inventory and supplies logistics, ensuring uninterrupted operations and reducing supply costs by 10%.
Education
Bachelor of Science in Health Administration | University of Phoenix
May 2007
Expert-Level Skills
Office Management, Electronic Health Records (EHR), Billing & Coding, Staff Training & Supervision, Regulatory Compliance, Patient Relations, Inventory Management, Budgeting, Workflow Optimization, Conflict Resolution, Communication, Problem-solving
