Medical Receptionist Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Detail-oriented Medical Receptionist with over 8 years of experience optimizing office efficiency and enhancing patient experiences in fast-paced clinical settings.
PROFESSIONAL Experience
Medical Receptionist | Company A
March 2020 — Present, Phoenix, USA
• Efficiently managed patient flow for a clinic serving over 100 patients daily by coordinating scheduling and intake, reducing average wait times by 20%
• Implemented a new electronic medical record (EMR) system that improved data entry accuracy and reduced patient data retrieval times by 30%
• Trained and supervised a team of 5 junior receptionists, ensuring compliance with HIPAA and other regulatory requirements
• Operated a multi-line phone system, handling up to 200 calls per day, to schedule appointments, respond to queries, and direct calls to the appropriate department
• Processed insurance claims and verified patient insurance coverage, reducing claim rejections by 15% through meticulous attention to detail
• Implemented a new electronic medical record (EMR) system that improved data entry accuracy and reduced patient data retrieval times by 30%
• Trained and supervised a team of 5 junior receptionists, ensuring compliance with HIPAA and other regulatory requirements
• Operated a multi-line phone system, handling up to 200 calls per day, to schedule appointments, respond to queries, and direct calls to the appropriate department
• Processed insurance claims and verified patient insurance coverage, reducing claim rejections by 15% through meticulous attention to detail
Medical Receptionist | Company B
January 2016 — February 2020, Phoenix, USA
• Improved front desk operations for a high-traffic medical office with over 75 patients per day by implementing an automatic appointment reminder system that reduced no-shows by 25%
• Managed patient records and scheduled appointments utilizing Epic software, ensuring data integrity and timely updates
• Enhanced patient satisfaction by 15% through friendly, professional interactions and efficient handling of patient inquiries and concerns
• Coordinated with medical staff to streamline daily operations, allowing for more effective patient care and increased clinic efficiency by 10%
• Managed patient records and scheduled appointments utilizing Epic software, ensuring data integrity and timely updates
• Enhanced patient satisfaction by 15% through friendly, professional interactions and efficient handling of patient inquiries and concerns
• Coordinated with medical staff to streamline daily operations, allowing for more effective patient care and increased clinic efficiency by 10%
Medical Receptionist | Company C
August 2012 — December 2015, Tempe, USA
• Fronted daily operations of the reception area in a clinic treating up to 50 patients per day, ensuring efficient patient flow and minimizing wait times
• Developed and maintained a patient filing system, improving file retrieval efficiency by 40% and supporting a more organized work environment
• Led the implementation of an appointment scheduling software, which increased scheduling accuracy and efficiency by 25%
• Developed and maintained a patient filing system, improving file retrieval efficiency by 40% and supporting a more organized work environment
• Led the implementation of an appointment scheduling software, which increased scheduling accuracy and efficiency by 25%
Medical Receptionist | Company D
June 2009 — July 2012, Mesa, USA
• Spearheaded the transition from paper-based to electronic medical records (EMR), reducing filing and retrieval time by 35%
• Processed patient information, insurance details, and appointment scheduling daily, ensuring a seamless and efficient reception area
• Maintained the front desk area, greeting an average of 40 patients per day with professionalism and warmth
• Processed patient information, insurance details, and appointment scheduling daily, ensuring a seamless and efficient reception area
• Maintained the front desk area, greeting an average of 40 patients per day with professionalism and warmth
Education
Associate of Science in Medical Office Administration | DeVry University
May 2009
Expert-Level Skills
Electronic Medical Records (EMR), Billing and Coding, Patient Scheduling, Multi-line Phone System, Data Entry, HIPAA Compliance, Customer Service, Problem Solving, Communication
