Front Desk Receptionist Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Detail-oriented Front Desk Receptionist with extensive experience in managing front office operations, customer service excellence, and administrative support. Proven track record of enhancing guest experiences and streamlining office processes.
PROFESSIONAL Experience
Front Desk Receptionist | Company A
March 2020 — Present, Austin, USA
• Managed check-in/check-out process for over 200 guests daily, ensuring accurate accounting and a seamless process using Opera PMS software.
• Developed and maintained guest relations, leading to a 15% increase in positive guest satisfaction scores measured by Medallia surveys.
• Coordinated with housekeeping and maintenance staff to resolve guest complaints within an average of 20 minutes, enhancing the overall guest experience.
• Trained and supervised a team of 5 new front desk agents, resulting in improved efficiency and customer service proficiency.
• Implemented new streamlined communication processes using Microsoft Office Suite, reducing administrative work by 10%.
• Developed and maintained guest relations, leading to a 15% increase in positive guest satisfaction scores measured by Medallia surveys.
• Coordinated with housekeeping and maintenance staff to resolve guest complaints within an average of 20 minutes, enhancing the overall guest experience.
• Trained and supervised a team of 5 new front desk agents, resulting in improved efficiency and customer service proficiency.
• Implemented new streamlined communication processes using Microsoft Office Suite, reducing administrative work by 10%.
Front Desk Receptionist | Company B
January 2017 — February 2020, Chicago, USA
• Handled front desk operations for a 400-room property, maintaining a high standard of customer service and operational efficiency.
• Processed daily financial transactions and reconciliations to ensure accuracy and compliance with company policies.
• Improved guest feedback scores by 10% through focused customer service training and team engagement activities.
• Assisted in coordinating events and meetings, managing schedules for up to 10 conference rooms using Event Management Software (EMS).
• Processed daily financial transactions and reconciliations to ensure accuracy and compliance with company policies.
• Improved guest feedback scores by 10% through focused customer service training and team engagement activities.
• Assisted in coordinating events and meetings, managing schedules for up to 10 conference rooms using Event Management Software (EMS).
Front Desk Associate | Company C
June 2014 — December 2016, Des Moines, USA
• Efficiently managed reservations and check-in/check-out processes for a 150-room hotel using RoomKeyPMS.
• Provided detailed and personalized guest assistance, leading to a 20% increase in repeat customers.
• Created reports on occupancy rates, revenue, and guest feedback using Excel, supporting managerial decision-making.
• Provided detailed and personalized guest assistance, leading to a 20% increase in repeat customers.
• Created reports on occupancy rates, revenue, and guest feedback using Excel, supporting managerial decision-making.
Receptionist | Company D
May 2012 — May 2014, Boulder, USA
• Directed guests to appropriate services and resolved complaints promptly, achieving a 98% guest satisfaction rate.
• Managed incoming calls and emails, ensuring timely and professional responses to guest inquiries.
• Supported the billing and accounts team by processing payments and maintaining accurate records.
• Managed incoming calls and emails, ensuring timely and professional responses to guest inquiries.
• Supported the billing and accounts team by processing payments and maintaining accurate records.
Education
Bachelor of Science in Hospitality Management | University of Nevada, Las Vegas
2012
Expert-Level Skills
Customer Service, Opera PMS, RoomKeyPMS, Microsoft Office Suite, Medallia, EMS, Communication, Time Management, Problem Solving, Team Leadership
