Rooms Division Manager Resume
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Charles Bloomberg
PROFESSIONAL SUMMARY
Results-driven Rooms Division Manager with over 10 years of experience in optimizing guest services and operational efficiency, specializing in large-scale hotel management and team leadership. Proven track record of increasing guest satisfaction and revenue through strategic initiatives and meticulous process management.
PROFESSIONAL Experience
Rooms Division Manager | Company A
March 2020 — Present, Nashville, USA
• Oversaw the daily operations of front office, housekeeping, and guest services departments in a 500-room property, achieving a 15% improvement in guest satisfaction scores over 12 months.
• Implemented technology solutions, including a new property management system, reducing check-in and check-out times by 25%.
• Managed a team of 50+ staff, conducting regular training sessions that resulted in a 20% increase in employee performance metrics.
• Reduced operating costs by 10% annually through strategic vendor negotiations and process optimizations without compromising service quality.
• Developed and executed room pricing strategies, leading to a 12% increase in average room rate year-over-year.
• Implemented technology solutions, including a new property management system, reducing check-in and check-out times by 25%.
• Managed a team of 50+ staff, conducting regular training sessions that resulted in a 20% increase in employee performance metrics.
• Reduced operating costs by 10% annually through strategic vendor negotiations and process optimizations without compromising service quality.
• Developed and executed room pricing strategies, leading to a 12% increase in average room rate year-over-year.
Assistant Rooms Division Manager | Company B
January 2016 — February 2020, Chicago, USA
• Coordinated with housekeeping and front desk to streamline operations, significantly reducing turnaround times for room readiness.
• Spearheaded guest service initiatives that increased positive online reviews by 30% over a two-year period.
• Assisted in monthly inventory checks and maintained supply levels, ensuring seamless operations and reduction in operational downtime.
• Provided detailed analytical reports on occupancy, revenue, and service efficiency metrics to upper management, facilitating informed decision-making.
• Spearheaded guest service initiatives that increased positive online reviews by 30% over a two-year period.
• Assisted in monthly inventory checks and maintained supply levels, ensuring seamless operations and reduction in operational downtime.
• Provided detailed analytical reports on occupancy, revenue, and service efficiency metrics to upper management, facilitating informed decision-making.
Front Office Manager | Company C
June 2012 — December 2015, Austin, USA
• Managed daily operations of the front office for a 300-room property, ensuring exceptional guest service and smooth check-in/out processes.
• Trained 25 front office staff on customer service best practices, resulting in a 20% improvement in guest satisfaction scores.
• Implemented upselling techniques that led to a 15% increase in ancillary revenue over an 18-month period.
• Trained 25 front office staff on customer service best practices, resulting in a 20% improvement in guest satisfaction scores.
• Implemented upselling techniques that led to a 15% increase in ancillary revenue over an 18-month period.
Guest Services Supervisor | Company D
September 2009 — May 2012, Dallas, USA
• Supervised the guest services team, ensuring adherence to quality standards in guest interactions and overall service delivery.
• Conducted weekly staff meetings and performance reviews, which boosted team morale and decreased staff turnover by 10%.
• Developed and implemented a guest feedback system that facilitated a 25% increase in direct guest interaction and feedback collection.
• Conducted weekly staff meetings and performance reviews, which boosted team morale and decreased staff turnover by 10%.
• Developed and implemented a guest feedback system that facilitated a 25% increase in direct guest interaction and feedback collection.
Education
Bachelor of Science in Hospitality Management | University of Nevada, Las Vegas
May 2009
Expert-Level Skills
Revenue Management, Staff Training and Development, Customer Satisfaction, Property Management Systems (PMS), Process Optimization, Budgeting, Vendor Negotiation, Leadership, Problem-Solving, Strategic Planning
