Customer Service Representatives are the first point of contact for most customers and are responsible for providing them with information, troubleshooting, and guidance. Customer Service Representatives need to be able to respond to inquiries in a timely, accurate, and professional manner. The best sample resumes for Customer Service Representatives highlight qualities like excellent communication and interpersonal skills, customer service orientation, problem solving ability, and the ability to multitask and work in a fast-paced environment. Customer Service Representatives typically need a high school diploma or GED and prior experience in customer service.
Customer Satisfaction, Customer Retention, Call Centers, Operations, Retail, Banking, Social Media, Telecommunications, Business Analysis, Account Management, Customer Relationship Management (CRM)
Microsoft Office Certification
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