The Customer Service Resume Guide for 2022
Here are our most important resume guidelines we recommend all job seekers follow for a significantly better shot at getting invited for an interview.
Here’s what we’re going to cover in this guide:
- How to properly format your resume for success in 2022
- How to talk about your work experience and personal projects
- How to create a competitive skills section
- How to customize your resume for each job you apply to
Formatting a Customer Service Resume
Reverse chronological structure: Recent experience first
The reverse chronological structure is the most popular which almost all job seekers should be using. This format means listing out the most recent and relevant things first. It starts with the most recent timeline and you work your way backward, e.g. the latest job position comes first in your work experience section, not the oldest. Structuring your resume this way makes your career timeline more established.
Customer Service Resume Length
Stick to 1 page.
Most Customer Service have found that their best shot at landing an offer is by having a one or two-page resume. This includes a collection of sections that cover relevant past experiences. Your resume should be no longer than three pages. The risk of going beyond two pages is including irrelevant content that could distract from your qualifications.
Avoid Common Customer Service Resume Format Mistakes
1) Resumes must include as much content as possible.
2) Uniform and labeled section headers
When it comes to creating an ATS-optimized resume, it’s good to know how it will be read by the software. Like most human readers, the ATS will read from left to right and top to bottom.
3) Minimal white-space
9 Expert Business Resumes To Use For Business Related Jobs(Including Writing Tips)
Key Sections for a Customer Service Resume
A Tailored Resume Summary
In a competitive field like Customer Service, hiring managers sometimes review hundreds of applications for a single position. Writing a resume that stands out is difficult, so solve that problem by including a compelling introduction for your resume. Begin your resume with a resume objective, which is a 2–3 sentence paragraph about your job-relevant skills and career goals.
Customer service professional with 4 years of extensive experience in data entry, sales, and customer service. Proven ability to handle multiple tasks simultaneously with limited supervision. Applying for the position of Customer Service Manager at Company A.
Customer Service professional with 4 years of experience in customer service and communication. Proven ability to provide exceptional customer service, to address customer complaints, and to resolve customer issues within the first contact. Applying for a mid-senior level customer service position at Company A.
Customer service professional with 4 years of experience in product knowledge, processing of sales orders, and credit card payments. Proven ability to resolve complex customer issues and handle multiple tasks at a time. Applying for a position as a Mid-Senior level Customer Service at Company A.
Your Relevant Professional Experience
Employers will want to know what you’ve done in your previous job position to get insight into your skills and expertise. Knowing what you’re familiar with will help them make a decision and to see if you’re more of a good fit compared to the other applicants.
However, you should also be including any positive results you’ve accomplished.
Emphasize your credentials. Include mention of all Important Skills for Business Jobs, Client Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service Leadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification or other Business methods or processes.
Skills for a Customer Service Resume
We suggest adding the categorized skills section at the end of your resume. Be sure to include those that are specifically mentioned in the job ad; these are the most important “keywords” that will help rank your resume highly when it is scanned by an automated applicant tracking system during its first round of review.
Hard skills usually include transferable abilities with software, tools and or other professional resources. But don’t forget to include soft skills like teamwork and communication skills, which are necessary to coordinate with an agency, designers, marketing people, business owners and clients.
Here are more key hard and soft skills that look great on a Customer Service resume:
Hard skills to consider
- Business programs: Product Knowledge, Technical Expertise, Digital Literacy, Customer Service, Data Entry, Microsoft office, Salesforce, Situational Analysis, Telecommunication, Product memorization
- Industry credentials: Client Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service Leadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification
Soft skills to consider
- Attention to detail
Business Resume Content
Using Metrics to Quantify Experiences
Don’t simply fill your resume with lists of your Customer Service job responsibilities. To impress the hiring manager, put your experience in context with specific examples and hard numbers that prove you’re an accomplished Business Specialist.
Describe how you accomplished something from your previous corporate role. Showcasing the achievements that took place as a result of your contribution will keep the reader engaged. It’s also effective in creating a strong impression and demonstrating your level of ability by highlighting the impact you’ve made.
Without any evidence, it’s hard to trust everything that someone might say. Be factual and take an objective approach. Numbers, figures, and statistics are your best friend. These will make your statements and points a lot more credible.
Optimizing Resume Content with Business Keywords
Write the best resume possible by carefully reading the job ad and including skills-based keywords from the position requirements. Many hiring managers use applicant tracking systems (ATS) to filter applications based on resume keywords they write in their job ads. The more Customer Service-related keywords you can use, the higher the chances your resume gets past the ATS and onto the hiring manager’s shortlist of applications.
The ATS keyword research process doesn’t have to be difficult. In fact, it’s a straightforward process if you’re doing it with Rezi. Our AI Keyword Targeting feature allows you to upload a job description and instantly see which keywords should be included in your resume's content.
Instantly Generate Customer Service Resume Content
Job seekers can now use AI to create the perfect application with minimal effort. Rezi's AI Writer writes tailored content instantly and prevents writer’s block completely. It’s that simple yet highly effective in helping you get more job offers and interviews faster.
All you need to do is enter a few details such as:
- Experience level
Include a Customer Service Cover Letter
Many job seekers today overlook the importance of a cover letter. The significant impact it can leave on your recruiters will play its part in the decisive moment for whether you’re going to get hired or not.
To put it simply, cover letters can be your gateway to improving your overall job application and a higher chance of getting the job.
Unless your resume is absolutely perfect with no flaws, why settle for less? A cover letter can greatly increase your odds of getting hired for the company you want to work for, even if it’s a competitive job posting.